Runway incident

High queue wait times for Gen 4.5 image-to-video

Minor Resolved View vendor source →

Runway experienced a minor incident on March 17, 2026 affecting App and Backend and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 10:22 AM UTC
Resolved
Mar 17, 2026, 12:42 PM UTC
Duration
2h 20m
Detected by Pingoru
Mar 17, 2026, 10:22 AM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Mar 17, 2026, 10:22 AM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Mar 17, 2026, 11:11 AM UTC

    We've taken action and queue wait times have improved significantly. We're continuing to monitor the situation.

  3. resolved Mar 17, 2026, 12:42 PM UTC

    This incident has now been resolved.