RM Technology Outage History

RM Technology degraded · 4 active incidents View live status →

There were 3 RM Technology outages since February 6, 2026 totaling 303h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rm.com

Minor April 10, 2026

Unable to define new policy names in SafetyNet

Detected by Pingoru
Apr 10, 2026, 03:28 PM UTC
Resolved
Apr 16, 2026, 01:01 PM UTC
Duration
5d 21h
Affected: SafetyNet Plus
Timeline · 2 updates
  1. investigating Apr 10, 2026, 03:28 PM UTC

    We have received reports that users are unable to name a new policy in the SafetyNet System. This does not affect amendments to existing policies, only new policies being created. Our Teams are currently working on a fix, and an update will be provided in due course.

  2. resolved Apr 16, 2026, 01:01 PM UTC

    Our development team have identified and have released a fix allowing new policies to be created. Should you continue to experience issues with this functionality, please raise this with our Support Teams via your usual channels.

Read the full incident report →

Minor March 24, 2026

SWGFL Staff Proxy browing Issues

Detected by Pingoru
Mar 24, 2026, 12:58 PM UTC
Resolved
Mar 26, 2026, 10:10 AM UTC
Duration
1d 21h
Affected: SafetyNet Plus
Timeline · 3 updates
  1. investigating Mar 24, 2026, 12:58 PM UTC

    We are aware of an SWGFL Staff Proxy browsing issue and our engineers are currently investigating.

  2. monitoring Mar 24, 2026, 01:47 PM UTC

    The reported Staff Proxy browsing issue for the SWGFL & SEGFL sites are recovered and we are monitoring the status.

  3. resolved Mar 26, 2026, 10:10 AM UTC

    The reported Staff Proxy browsing issue for the SWGFL & SEGFL sites are recovered.

Read the full incident report →

Minor February 6, 2026

Issues with Browsing via SafetyNet

Detected by Pingoru
Feb 06, 2026, 11:36 AM UTC
Resolved
Feb 11, 2026, 08:39 AM UTC
Duration
4d 21h
Affected: SafetyNet Plus
Timeline · 4 updates
  1. investigating Feb 06, 2026, 11:36 AM UTC

    We are aware of issues affecting a subset of customers this morning with browsing via SafetyNet. We are investigating the issue currently and will provide you with an update as we have one.

  2. investigating Feb 06, 2026, 01:22 PM UTC

    We are still actively investigating the issue. We will provide any further updates as they are available.

  3. monitoring Feb 06, 2026, 04:17 PM UTC

    We have identified the issue affecting a subset of customers and have resolved the issue, confirming service stability. If you continue to encounter issues, please raise this via your normal support channels.

  4. resolved Feb 11, 2026, 08:39 AM UTC

    We have monitored performance over the last 48 hours and confirmed there are no further identified issues. If you encounter issues, please raise this via your normal support channels.

Read the full incident report →

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