RM Technology incident
Service Disruption – Internet Connectivity Across Multiple Customer Site
RM Technology experienced a critical incident on October 12, 2026 affecting DNS, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 08:42 AM UTC
The Internet using RM DNS not working for the customers using explict proxy addresses.
- investigating Oct 12, 2026, 09:00 AM UTC
The Internet using RM DNS forwarder not working for some customers who are using explicit proxy addresses.
- investigating Oct 12, 2026, 09:17 AM UTC
We are currently aware of an internet connectivity issue affecting multiple customer sites, resulting in a loss of access to internet-dependent services. Our technical teams are investigating the issue as a priority and working to establish the root cause and restore connectivity as quickly as possible. We apologise for the disruption and inconvenience this is causing. Further updates will be provided as more information becomes available.
- monitoring Oct 12, 2026, 11:08 AM UTC
The internet connectivity issue affecting multiple customer sites has now been resolved, and services have been restored. Our investigation identified a DNS configuration issue that prevented the successful validation of DNS records, resulting in the disruption to connectivity. The necessary configuration has been corrected, and services are now operating as expected. We apologise for the inconvenience caused and thank you for your patience and understanding while our technical teams worked to resolve the issue.
- resolved Oct 13, 2026, 10:00 AM UTC
An internet connectivity issue affecting several customer sites was resolved yesterday. Our investigation identified a DNS configuration issue that prevented successful validation of DNS records, thereby causing connectivity disruptions. We are closing the related comms as the customer sites are working as expected.