rightworks had 31 outages in the last 2 years totaling 1162h 54m of downtime — averaging 1.3 incidents per month.
There were 31 rightworks outages since May 8, 2025 totaling 1162h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're aware of an issue with our website management platform and our developers are working on a resolution. Please contact [email protected] if you need any changes in the interim.
This incident has been resolved.
We are currently investigating reports of slowness or inability to log in to the AppHub portal. We will update this status page with more information as soon as it becomes available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing higher than normal contact volume related to an issue with emailing from Quickbooks 2024. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
We are continuing to work with Intuit on a root cause and resolution to this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue where users are unable to e-file in QuickBooks. There is an error message that states, "Problem: To file your return, you need the latest payroll updates." We will post updates here as they become available.
We have identified the issue, and a fix is scheduled to roll out to all servers overnight. Until the update has been fully deployed, e‑filing within the hosted environment will remain unavailable. This status page will be updated as soon as the work is completed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue affecting users of Office 365. Those who are impacted will experience issues with the admin portal and email delivery. Microsoft has acknowledged this issue, and we are referring users to their status page for further information/updates: https://status.cloud.microsoft/ This is external to any Rightworks infrastructure.
This incident has been resolved.
We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers. Further updates/information will be posted here as we have them.
We are continuing to investigate this issue.
Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing. The recommended actions are to first run a QuickBooks Desktop update to restore the file. If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop. For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848) We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates. We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing. The recommended actions are to first run a QuickBooks Desktop update to restore the file. If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop. For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848) We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates. We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
This incident has been resolved.
Users operating QuickBooks Desktop are currently unable to select Outlook as their email delivery method. The Outlook option is missing from the Send Forms preferences menu, preventing integration with the hosted Outlook application. This is not specific to the Rightworks environment, as it impacts all installs of QuickBooks Desktop 2024 R18_56, QuickBooks Desktop 2023 R17_67 If you need to send forms immediately, please use one of the following alternatives: - Webmail: Configure a Gmail, Yahoo, or Outlook.com account directly within QuickBooks. - QuickBooks Mail: Use the built-in QuickBooks email service. - PDF Export: Save the form as a PDF and manually attach it to an email within the Rightworks Outlook application. Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)
The latest version of QuickBooks has resolved this issue. Our engineers deployed this update last night so all users should see Outlook as an option for email again. If you have switched over to Webmail or QuickBooks Mail as a workaround for this issue, you will need to switch back to Outlook. Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)
This incident has been resolved.
We are currently investigating an issue where users are unable to reset their passwords in AppHub. While password resets appear successful and allow login to AppHub, some users are unable to access Remote Desktop afterward. Our team has confirmed the issue and is working to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience.
A fix has been implemented and we are monitoring the results. All users can now reset their passwords as usual. However, if you attempted a password reset during today's incident, you must reset your password again. Please note that you cannot reuse the password you set earlier today.
This incident has been resolved.
Due to a recent NordLayer VPN driver update, some users may be signed out and unable to log back in because the Organization ID is no longer auto-filled. The Organization ID can be found in the NordLayer Invitation email sent during onboarding; if unavailable, you can request that it be re-sent at https://cp.nordlayer.com/forgot-organization/. If this does not work, please contact our support team at 888-245-0780.
This incident has been resolved.
We have received reports that some users are experiencing issues accessing QuickBooks Online. When they try to log in, they get a 403 error. This issue is external to any of the Rightworks infrastructure, and Intuit has acknowledged this issue via their status page. For further updates, please visit https://status.quickbooks.intuit.com/
As a result of the QBO login issues, Transaction Pro Online users may experience the same inability to log in. While the issue remains with Intuit's infrastructure, Rightworks engineers have been engaged.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with our phone system, which is impacting our ability to answer incoming calls. As a result, we would advise that you contact us via chat. Chat support can be accessed by navigating https://helpdesk.rightworks.com/s/onespace and click the “chat” button” on the lower right of the page.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that Transaction Pro Online users are experiencing a freeze during the import process for Bills, Journal Entries (JE), and Customers. The screen gets stuck at “Loading Sheet Data” after mapping instead of showing a preview of the import. The result is an inability to process the import.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of the inability to navigate to the "Edit Rightworks Account Profile" section in the AppHub portal. Users select that option and are redirected to a page that instantly times out. This affects the ability to make account changes and DUO MFA changes. We will update this status page with more information as soon as it becomes available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
With the release of the QuickBooks 2024 R18 software update by Intuit, users of QuickBooks 2024 versions will be required to upgrade their file upon first login today. This is expected behavior and is a normal part of the update process. The file admin will need to log in as normal and go through the on-screen prompts to complete the update process. Once this is done, everything should operate normally. For assistance with this, please reach out to Intuit 800-4INTUIT (800-446-8848). Please also note that with this release, the legacy version of Shipping Manager has been disabled. All users should use the new version.
This incident has been resolved.
We are currently investigating reports of the Rightworks setup wizard not running. When trying to enter credentials, users are seeing the following error message: "FilemanagerHostName should not be null..." For assistance with computer setup, please reach out to our Technical Support team via phone at 888-417-4448 x2 or via chat at https://helpdesk.rightnetworks.com/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue in Transaction Pro Online where certain import types are failing with an error message that begins with "System Failure Error..." This appears to be impacting the following import types: credit card charges and checks. Other import types seem to be working normally. Please check back here or subscribe to this status page for further updates.
This issue has been identified and is due to an issue with Intuit's purchase creation via batch API. Intuit's team is working on a fix for this. We will provide more updates as we have them.
This incident has been resolved.
Due to the impact of a typhoon in the region where our call center is located, our Support Team is operating with reduced staffing. You may experience longer than normal wait times as a result on both phones and chat. Our team’s safety is our top priority, and we are working closely with local leadership to ensure everyone is safe and to restore operations to full staffing as soon as conditions allow. What this means for you: • Phone support wait time is longer than normal. • Email and chat wait time is longer than normal. • Self-service resources remain available at https://helpdesk.rightworks.com/s/onespace We appreciate your patience and understanding during this time. Updates will be posted here as soon as more information becomes available.
As recovery efforts begin following the recent typhoon affecting our contact center region, our Support Team continues to operate with reduced staffing today. We remain focused on ensuring the safety of our team and restoring full operations as quickly as conditions allow. What this means for you today: • Phone support wait times remain longer than normal. • Email and chat responses may be delayed. • Self-service resources are available anytime at https://helpdesk.rightworks.com/s/onespace We appreciate your continued patience and understanding. Further updates will be posted here as they become available.
This incident has been resolved.
We are currently investigating reports of slowness or inability to log in to the AppHub portal and Transaction Pro Online. We will update this status page with more information as soon as it becomes available.
We are continuing to investigate this issue.
This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available.
This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available.
This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available. You can also visit https://azure.status.microsoft/en-us/status for more information.
As Microsoft continues their recovery of affected Azure services, we are now seeing successful logins to our AppHub site. If you continue to experience issues accessing accounts.rightworks.com, please contact our support team. We continue to monitor this incident closely to ensure full recovery of our services - https://azure.status.microsoft/en-us/status.
Microsoft reported that Azure services should now be functional and we're seeing success with AppHub availability.
This incident has been resolved.
We are currently experiencing email delivery delays related to an ongoing incident with our cloud service provider.
We are seeing improvements and will continue to monitor.
This incident has been resolved.
It has come to our attention that there is a service interruption with our chat support. We are in touch with the appropriate party and are working diligently to restore this functionality. We appreciate your patience and understanding in this matter. In the meantime, since the chat is not available, please contact our support team directly at 888-417-4448, Option 2, for additional assistance.
This incident has been resolved.
We are experiencing higher-than-normal call volume related to QuickBooks freezing when exporting to Excel. Our engineers are working to resolve this issue. In the meantime, users can avoid it by opening Excel before initiating an export from QuickBooks. If your QuickBooks is already frozen, please call our support team at 888-417-4448 x2 or chat with us at https://helpdesk.rightworks.com/s/onespace. Updates will be posted here as we have them.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Due to a local emergency impacting our area, our phone and chat support services are currently unavailable. We are actively working with local providers to restore connectivity as quickly and safely as possible. We understand this may cause inconvenience and appreciate your patience during this time. If your issue is urgent, please check our helpdesk at helpdesk.rightworks.com for self-service options. We will post further updates here as the situation evolves.
Our team is coming back online and is taking calls/chats. Please note that hold times will be longer than normal as we recover.
This incident has been resolved.
We are currently investigating reports that the Transaction Pro Online webpage is experiencing an issue and is unavailable. During this time, users will not be able to utilize the application.
We are continuing to investigate this issue.
A fix has been implemented, and we are monitoring the results. The fix may take some time to fully roll out. If you are still unable to access Transaction Pro Online, a DNS flush and browser cache clear may help. We recommend that you have a local IT professional complete this. You can also contact our support team via phone at 888-297-6172 or via chat at https://tprosupport.rightworks.com/home/ To do this on your own, follow these steps: Open the Start menu by clicking the Windows icon. Type "cmd" in the search bar and press Enter. Right-click on "Command Prompt" in the search results. Select "Run as administrator" to open the Command Prompt with elevated privileges. Type the following command into the Command Prompt window: ipconfig /flushdns. Press Enter: to execute the command. Look for the confirmation message indicating that the DNS cache has been successfully flushed. Close the Command Prompt window to finish.
This incident has been resolved.