rightworks incident

Transaction Pro Online credit card charges and checks import failure

Major Resolved View vendor source →

rightworks experienced a major incident on November 18, 2025 affecting Transaction Pro for QuickBooks Online, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 05:40 PM UTC
Resolved
Nov 18, 2025, 08:59 PM UTC
Duration
3h 19m
Detected by Pingoru
Nov 18, 2025, 05:40 PM UTC

Affected components

Transaction Pro for QuickBooks Online

Update timeline

  1. investigating Nov 18, 2025, 05:40 PM UTC

    We are currently investigating an issue in Transaction Pro Online where certain import types are failing with an error message that begins with "System Failure Error..." This appears to be impacting the following import types: credit card charges and checks. Other import types seem to be working normally. Please check back here or subscribe to this status page for further updates.

  2. identified Nov 18, 2025, 07:04 PM UTC

    This issue has been identified and is due to an issue with Intuit's purchase creation via batch API. Intuit's team is working on a fix for this. We will provide more updates as we have them.

  3. resolved Nov 18, 2025, 08:59 PM UTC

    This incident has been resolved.