rightworks experienced a major incident on November 25, 2025 affecting File Manager, lasting 7h 33m. The incident has been resolved; the full update timeline is below.
Affected components
File Manager
Update timeline
- investigating Nov 25, 2025, 02:45 PM UTC
We are currently investigating reports of the Rightworks setup wizard not running. When trying to enter credentials, users are seeing the following error message: "FilemanagerHostName should not be null..." For assistance with computer setup, please reach out to our Technical Support team via phone at 888-417-4448 x2 or via chat at https://helpdesk.rightnetworks.com/
- monitoring Nov 25, 2025, 08:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2025, 10:18 PM UTC
This incident has been resolved.