rightworks incident

Unable to access AppHub Portal and Transaction Pro Online/Desktop

Critical Resolved View vendor source →

rightworks experienced a critical incident on October 29, 2025 affecting Email Flow and Authentication Services and 1 more component, lasting 7h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 03:57 PM UTC
Resolved
Oct 29, 2025, 11:46 PM UTC
Duration
7h 49m
Detected by Pingoru
Oct 29, 2025, 03:57 PM UTC

Affected components

Email FlowAuthentication ServicesTransaction Pro for QuickBooks OnlineAppHub Portal

Update timeline

  1. investigating Oct 29, 2025, 03:57 PM UTC

    We are currently investigating reports of slowness or inability to log in to the AppHub portal and Transaction Pro Online. We will update this status page with more information as soon as it becomes available.

  2. investigating Oct 29, 2025, 04:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 29, 2025, 04:13 PM UTC

    This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available.

  4. identified Oct 29, 2025, 04:19 PM UTC

    This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available.

  5. identified Oct 29, 2025, 04:21 PM UTC

    This issue has been identified and is related to an issue with Azure. Our engineers are in communication with Microsoft, and more updates will be provided as they become available. You can also visit https://azure.status.microsoft/en-us/status for more information.

  6. monitoring Oct 29, 2025, 09:51 PM UTC

    As Microsoft continues their recovery of affected Azure services, we are now seeing successful logins to our AppHub site. If you continue to experience issues accessing accounts.rightworks.com, please contact our support team. We continue to monitor this incident closely to ensure full recovery of our services - https://azure.status.microsoft/en-us/status.

  7. monitoring Oct 29, 2025, 11:39 PM UTC

    Microsoft reported that Azure services should now be functional and we're seeing success with AppHub availability.

  8. resolved Oct 29, 2025, 11:46 PM UTC

    This incident has been resolved.