rightworks experienced a minor incident on October 10, 2025 affecting QuickBooks, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
QuickBooks
Update timeline
- identified Oct 10, 2025, 03:31 PM UTC
We are experiencing higher-than-normal call volume related to QuickBooks freezing when exporting to Excel. Our engineers are working to resolve this issue. In the meantime, users can avoid it by opening Excel before initiating an export from QuickBooks. If your QuickBooks is already frozen, please call our support team at 888-417-4448 x2 or chat with us at https://helpdesk.rightworks.com/s/onespace. Updates will be posted here as we have them.
- monitoring Oct 10, 2025, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2025, 07:57 PM UTC
This incident has been resolved.