rightworks experienced a minor incident on December 8, 2025 affecting QuickBooks, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 08, 2025, 01:39 PM UTC
With the release of the QuickBooks 2024 R18 software update by Intuit, users of QuickBooks 2024 versions will be required to upgrade their file upon first login today. This is expected behavior and is a normal part of the update process. The file admin will need to log in as normal and go through the on-screen prompts to complete the update process. Once this is done, everything should operate normally. For assistance with this, please reach out to Intuit 800-4INTUIT (800-446-8848). Please also note that with this release, the legacy version of Shipping Manager has been disabled. All users should use the new version.
- resolved Dec 12, 2025, 02:42 PM UTC
This incident has been resolved.