RedSky Outage History

This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to our Emergency Call Relay Center for initial triage and warm transfer to the PSAP. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.

This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.

This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown but was causing extreme PDD and no address delivery. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-28 19:53 CST with an expected time to resolution of unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCC ID 4995, Churchill County Sheriffs Office, Churchill County, NV. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 979322 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-28 14:05 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1600, Ocala Police Department, Marion County, FL; FCCID 1579, Marion County Public Safety Communications, Marion County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT978998 or your service provider.

We are currently investigating issues with logging into the portal. We are not seeing any issues with calling.

We are currently investigating issues with logging into the portal. We are not seeing any issues with calling.

We are seeing call routing being impacted as well. We will continue to update as we have updates

We are continuing to investigate the issue. We are seeing issues with call routing and portal availability within the wxc.e911cloud.com environment.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. Downstream vendor continues to investigate issue. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-01 16:16 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Broward County Central Regional PSAP (FCC ID: 8553) Broward County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960715 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 14:00 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.

This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 14:00 CST with an expected time to resolution of 2026-02-23 19:06 CST. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.

This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of unknown. The cause of the outage is: LSA Neptune Down. . The previous final notice is rescinded. ATT repair did not keep. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of . The cause of the outage is Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.

This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls are being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of Currently unknown. The cause of the outage is suspected hardware issue. The issue is affecting 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-28 12:09:19 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCC ID 3608 Brown County PSAP, Brown County, MN; FCC ID 3687 Murray County Sheriff's Office, Murray County, MN. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 916248 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of currently unknown. The cause of the outage is a Fiber Cut. The issue is affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-30 13:40 CST with an expected time to resolution of . The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs FCCID 6954, Tyler Poice Department, Smith County, Texas. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 898007 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 01:27 PM CT with an expected time to resolution of Unknown. Unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-12-01 17:35 CST with an expected time to resolution of unknown. The cause of the outage is currently unknown. The issue affected 9 1 1 call delivery to the following PSAPs: West-comm-West Cities Police Comm Centerseal Beach (FCC ID: 1043) Orange County, CA, La Habra Police Department (FCC ID: 774) Orange County, CA, Newport Beach Police Department (FCC ID: 847) Orange County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 880603 / 880389 or your service provider.