VoIP Positioning Center (VPC) Incident Notice (TT 1074281)
Affected: VPC Outages
RedSky Outage History
RedSky is up right nowRedSky had 44 outages in the last 2 years totaling 804h 46m of downtime — averaging 1.8 incidents per month.
There were 44 RedSky outages since December 2, 2025 totaling 804h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
VoIP Positioning Center (VPC) Incident Notice (TT 1074063)
Affected: VPC Outages
Timeline · 6 updates
VoIP Positioning Center (VPC) Incident Notice (TT 1071283)
Affected: VPC Outages
Timeline · 1 update
- resolved Sep 21, 2026, 08:54 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/6/26 11:59:57am CT. Resolved time: 9/18/26 13:59 CT. Cause: A misprovisioned ESRN. Affected PSAPs: PSAP: 5738, Tulsa Public Safety Response Center-City, Tulsa, OK.
VoIP Positioning Center (VPC) Incident Notice (TT 1071781)
Affected: VPC Outages
Timeline · 3 updates
- investigating Sep 19, 2026, 04:40 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.
- investigating Sep 19, 2026, 06:01 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.
- resolved Sep 20, 2026, 02:54 AM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 at 03:14 PM Central Time. Cause: Fiber cut 8.2 miles from Morgan Hill CA. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police Fire Departments, Riverside, CA.
VoIP Positioning Center (VPC) Incident Notice (TT 1071209, TT 1071242)
Affected: VPC Outages
Timeline · 1 update
- resolved Sep 18, 2026, 09:40 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/18/26 05:51 AM Central Time. Resolved time: 9/18/26 11:19 am CT. Cause: A faulty Switched Network Connection (SNC) routing path. Affected PSAPs: PSAP: 6045, Columbia-Richland 9-1-1 Communications Center, Richland, SC; PSAP: 6076, Lexington County Public Safety, Lexington, SC.
VoIP Positioning Center (VPC) Incident Notice (TT 1069848)
Affected: VPC Outages
Timeline · 3 updates
- investigating Sep 16, 2026, 05:32 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
- investigating Sep 16, 2026, 09:25 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
- resolved Sep 19, 2026, 04:25 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 14:24 CT. Cause: Links down. Affected PSAPs: FCCID 3831, Jefferson City/Cole County 911, Cole County, MO; FCCID 3781, Christian County Emergency Services, Christian County, MO.
VoIP Positioning Center (VPC) Incident Notice (TT 1067781)
Affected: VPC Outages
Timeline · 3 updates
- investigating Sep 12, 2026, 06:45 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
- investigating Sep 12, 2026, 10:52 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/12/26 07:21 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
- resolved Sep 13, 2026, 05:07 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/12/26 07:21 AM Central Time. Resolved time: 9/12/26 - 9:00pm CST. Cause: Provider Fiber Issue. Affected PSAPs: FCC ID 7564, LewisGilmer E911, Lewis, WV; FCC ID 7573, Mecca 9-1-1, Monongalia, WV; FCC ID 7592, Randolph County 911, Randolph, WV.
VoIP Positioning Center (VPC) Incident Notice (TT 1065556)
Affected: VPC Outages
Timeline · 3 updates
- investigating Sep 09, 2026, 11:11 AM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.
- identified Sep 09, 2026, 01:53 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.
- resolved Sep 10, 2026, 01:10 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/8/26 9:37 PM Central Time. Resolution: Resolved. Cause: Fiber Cut. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.
License Limit Display Issue
Affected: Portal Availability
Timeline · 3 updates
- investigating Sep 04, 2026, 03:38 PM UTC
We are currently investigating the error message in the portal for some customers stating the organization is approaching or over the license limit. These should not be showing in the RedSky portal as it is not licensed and we should have this resolved shortly. This error is display only and users and locations are able to be added as normal.
- monitoring Sep 09, 2026, 09:43 PM UTC
We will be implementing a fix tonight for the display issue.
- resolved Sep 09, 2026, 10:49 PM UTC
This has been resolved
VoIP Positioning Center (VPC) Incident Notice (TT 1062950)
Affected: VPC Outages
Timeline · 4 updates
- identified Sep 03, 2026, 10:46 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
- identified Sep 04, 2026, 01:03 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an ETR of 11:00 ET this morning 9/4/26. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
- identified Sep 06, 2026, 03:21 AM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an original ETR of 11:00 ET 9/4/26. As of 9/5/26 10:00 PM ET, the issue remains unresolved with no new ETR. It is reported that PSAP continues to work with provider. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
- resolved Sep 06, 2026, 10:15 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Resolution: Resolved. Cause: Call handling equipment at the PSAP. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).
VoIP Positioning Center (VPC) Incident Notice (TT 1052290)
Affected: VPC Outages
Timeline · 3 updates
- investigating Aug 17, 2026, 07:28 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
- investigating Aug 17, 2026, 07:51 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
- resolved Aug 18, 2026, 04:20 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 08/17/26 12:59 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.
VoIP Positioning Center (VPC) Incident Notice (TT 1052291)
Affected: VPC Outages
Timeline · 3 updates
- investigating Aug 17, 2026, 06:39 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].
- identified Aug 17, 2026, 08:10 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Estimated time to resolution: Currently unknown. Cause: A suspected fiber cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].
- resolved Aug 18, 2026, 04:19 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 08/17/26 12:30 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: Broward County Central Regional PSAP, FL [FCC ID 8553].
VoIP Positioning Center (VPC) Incident Notice (TT1049309/1049313)
Affected: VPC Outages
Timeline · 3 updates
- investigating Aug 12, 2026, 05:09 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/12/26 at 11:08a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
- investigating Aug 12, 2026, 06:53 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/12/26 at 11:08a Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
- resolved Aug 12, 2026, 11:41 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 8/12/26 at 11:08a Central Time. Resolution: Resolved. Cause: Cable damage. Affected PSAPs: 574 Calaveras County Sheriff (san Andreas), Calaveras County, CA; 8231 Dos Palos Police Department (westside Regional Communications Center), Merced County, CA; 788 Livingston Police Department, Merced County, CA; 821 Merced Police Department, Merced County, CA; 819 Merced County Sheriff (merced), Merced County, CA.
VoIP Positioning Center (VPC) Incident Notice (TT 1040780)
Affected: VPC Outages
Timeline · 1 update
- resolved Jul 29, 2026, 12:16 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 07/29/2026 02:08:58 Central Time. Resolved time: 03:45:31 Central Time. Cause: vendor maintenance. Affected PSAPs: [FCC ID 571] Butte County Sheriff (oroville) Butte CA; [FCC ID 610] Chico Police Department Butte CA; [FCC ID 677] Csu Chico Police Department Butte CA; [FCC ID 860] Oroville Police Department Butte CA; [FCC ID 867] Paradise Police Department Butte CA.
VoIP Positioning Center (VPC) Incident Notice (TT 1038979)
Affected: VPC Outages
Timeline · 5 updates
VoIP Positioning Center (VPC) Incident Notice (TT 1035921)
Affected: VPC Outages
Timeline · 3 updates
- investigating Jul 22, 2026, 11:59 AM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 8:00 am CT. Cause: External vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.
- identified Jul 22, 2026, 12:02 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 08:00 CT. Cause: Vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.
- resolved Jul 22, 2026, 04:43 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 03:11:32 AM CST. Resolved time: 04:52:08 AM CT. Cause: external vendor maintenance. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.
Imports currently experiencing issues
Affected: Portal AvailabilityPortal AvailabilityPortal Availability
Timeline · 4 updates
- investigating Jul 13, 2026, 02:39 PM UTC
We are currently experiencing an issue with location imports giving an error for "Building Name does not exist". We are working to restore the importing service but in the meantime the individual location adds still operate.
- identified Jul 13, 2026, 05:00 PM UTC
The issue has been identified and a fix is being developed
- identified Jul 13, 2026, 09:22 PM UTC
Please be aware that RedSky will be updating the portals at 7pm CT to address an issue that is impacting import functionality. No interruption in portal access, API, or call routing is expected. WHEN E911 Anywhere(https://anywhere.e911cloud.com/) 7/13/26 Starting at 7pm CT Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/) 7/13/26 Starting at 7pm CT
- resolved Jul 14, 2026, 12:55 AM UTC
This incident has been resolved.
VoIP Positioning Center (VPC) Incident Notice (TT 1028399)
Affected: VPC Outages
Timeline · 4 updates
- investigating Jul 12, 2026, 12:52 AM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.
- investigating Jul 12, 2026, 02:23 AM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown, Carriers are working to isolate cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.
- identified Jul 12, 2026, 03:11 AM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Higher Level Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.
- resolved Jul 12, 2026, 08:00 PM UTC
This is an Update notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Resolved time: 7/12/26 - 4:42am Central Time. Cause: Higher Level Fiber Cut. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.
VoIP Positioning Center (VPC) Incident Notice (TT 1020322)
Affected: VPC Outages
Timeline · 2 updates
- investigating Jul 07, 2026, 09:19 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/7/2026 9:40 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5455 Oakwood Public Safety Department, OH.
- resolved Jul 08, 2026, 02:07 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/7/2026 9:40 AM Central Time. Resolution: Resolved. Affected PSAPs: Oakwood Public Safety Department, OH FCC 5455.
Emergency Relay Center Outage Alert
Affected: Call RoutingCall RoutingCall Routing
Timeline · 2 updates
- investigating Jun 24, 2026, 02:28 PM UTC
The emergency relay center is currently experiencing an a service disruption affecting inbound calls. Status updates will be provided as they become available as their team works to restore service. We will relay updates as they become available. Calls with a location are not effected.
- resolved Jun 24, 2026, 04:10 PM UTC
Services are now fully restored. The emergency relay center is currently reviewing all missed call attempts during the outage and are taking appropriate action to follow up on each call.
VoIP Positioning Center (VPC) Incident Notice (TT 1014800/1014802)
Affected: VPC Outages
Timeline · 2 updates
- investigating Jun 23, 2026, 09:29 AM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: June 22, 2026 11:27PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 1785, Houston County 9-1-1, Houston County, GA; FCCID 1805, Macon-bibb County E9-1-1 Center, Bibb County, GA.
- resolved Jun 23, 2026, 02:21 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: June 22, 2026 11:27PM Central Time. Resolved time: 4:46AM CST June 23, 2026. Cause: Currently unknown. Affected PSAPs: FCCID 1785, Houston County 9-1-1, Houston County, GA; FCCID 1805, Macon-bibb County E9-1-1 Center, Bibb County, GA.
VoIP Positioning Center (VPC) Incident Notice (TT 102443)
Affected: VPC Outages
Timeline · 3 updates
- investigating Jun 19, 2026, 01:42 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.
- identified Jun 19, 2026, 03:47 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Stolen cable located at Bolsa Rd Salinas. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.
- resolved Jun 20, 2026, 01:09 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: June 19,2026 3:15AM Central Time. Resolved time: June 20, 2026 2:29AM CST. Cause: ATT fiber cut, splicers handoff. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.
VoIP Positioning Center (VPC) Incident Notice (TT 1008639)
Affected: VPC Outages
Timeline · 8 updates
VoIP Positioning Center (VPC) Incident Notice (TT 990425)
Affected: VPC Outages
Timeline · 2 updates
- investigating May 19, 2026, 09:14 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to our Emergency Call Relay Center for initial triage and warm transfer to the PSAP. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.
- resolved May 21, 2026, 01:06 AM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 05/14/26 11:36 AM Central Time. Resolved time: 05/20/26 18:00 Central Time. Cause: an ESRN mismatch downstream. Affected PSAPs: FCCID 8616, Coleman Co. Sheriff's Office, Coleman, TX.
VoIP Positioning Center (VPC) Incident Notice (TT 987160)
Affected: VPC Outages
Timeline · 3 updates
- investigating May 11, 2026, 03:41 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.
- investigating May 11, 2026, 05:22 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown but was causing extreme PDD and no address delivery. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.
- resolved May 11, 2026, 08:30 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Resolution: Resolved. Affected PSAPs: 1907, Descom - Des Moines County Communications, Des Moines, IA; 2031, Woodbury County Communications, Woodbury, IA; 1937, Des Moines Police Department, Polk, IA; 2028, Westcom, Polk, IA.