RedSky Outage History

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-28 19:53 CST with an expected time to resolution of 2026-04-29 13:20 CST. The cause of the outage was: A fiber cut in a downstream carrier's network. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCC ID 4995, Churchill County Sheriffs Office, Churchill County, NV. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 979322 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-28 14:05 CST with an expected time to resolution of 2026-04-28 18:11 CST. The cause of the outage is: Was a fiber cut within a downstream carrier's network. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 1600, Ocala Police Department, Marion County, FL; FCCID 1579, Marion County Public Safety Communications, Marion County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT978998 or your service provider.

We've identified that around 11:20 pm central time last night a spike in load on a critical database caused unresponsiveness and triggered failover to the standby instance. Unfortunately a critical service failed to reconnect to the standby instance. When it was recognized which service was failing to connect to the database, that service was restarted and normal operation resumed. We are continuing to investigate the initial catalyst of the issue, the increased database load. We have also identified some key measures to guard against a repeat scenario and we are testing those in preparation for an emergency update.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-03 10:58 CST with an expected time to resolution of 2026-04-06 13:57 CST. The cause of the outage was: Downstream vendor provisioning. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 4184, Ashe County Sheriffs Office, NC. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 954286 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-01 16:09 CST with an expected time to resolution of 2026-04-02 17:00 CST. The cause of the outage was: A fiber cut. This is an Initial/Final Incident Notification for Incident ID TT 960701. Outage reporting was delayed due to downstream vendor investigation and impact scope confirmation. The issue was affecting 9 1 1 call delivery to the following PSAPs: PSAP: 1518, Greater Orlando Aviation Authority, Orange, FL; PSAP: 1540, Indian River County Sheriff?s Office, Indian River, FL;PSAP: 1609, Orange Park Police Department, Clay, FL; PSAP: 1641, Riviera Beach Police Department, Palm Beach, FL; PSAP: 8553, Broward County Central Regional PSAP, Broward, FL PSAP: 1582, Melbourne Police Department, Brevard, FL; PSAP: 1616, Palm Bay Police Department, Brevard, FL; PSAP: 8554, Broward County North Regional P S A P, Broward, FL; PSAP: 8555, Broward County South Regional P S A P, Broward, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960701 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-01 16:16 CST with an expected time to resolution of 2026-04-02 02:44 CST. The cause of the outage was: AT&T fiber cut. The issue was affecting 9 1 1 call delivery to the following PSAPs: Broward County Central Regional PSAP (FCC ID: 8553) Broward County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960715 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-23 10:00 CST with an expected time to resolution of 2026-02-23 19:06 CST. The cause of the outage was: an unknown issue with a downstream carrier. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 1555, Lake County Sheriffs Department, Lake County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 933705 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of 2026-02-19 23:19 CST. The cause of the outage is: LSA Neptune Down. . The issue affected 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of . The cause of the outage is: an ESN mismatch with ATT. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the Emergency Call Relay Center for triage on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-05 16:39 CST with an expected time to resolution of 2026-02-06 10:41 CST. The cause of the outage was Duplex card failure. Cards were replaced, restoring service. The issue is affected 9 1 1 call delivery to the following PSAPs: Honolulu Police Department, Honolulu, HI [FCC ID 1887]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 921834 or your service provider.