RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 1062950)

Notice Resolved View vendor source →

RedSky experienced a notice incident on September 3, 2026 affecting VPC Outages, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:46 PM UTC
Resolved
Sep 06, 2026, 10:15 PM UTC
Duration
2d 23h
Detected by Pingoru
Sep 03, 2026, 10:46 PM UTC

Affected components

VPC Outages

Update timeline

  1. identified Sep 03, 2026, 10:46 PM UTC

    This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

  2. identified Sep 04, 2026, 01:03 PM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an ETR of 11:00 ET this morning 9/4/26. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

  3. identified Sep 06, 2026, 03:21 AM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Estimated time to resolution: AT&T has provided an original ETR of 11:00 ET 9/4/26. As of 9/5/26 10:00 PM ET, the issue remains unresolved with no new ETR. It is reported that PSAP continues to work with provider. Cause: Call handling equipment at the PSAP. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).

  4. resolved Sep 06, 2026, 10:15 PM UTC

    This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 9/3/26 4:55 PM Central Time. Resolution: Resolved. Cause: Call handling equipment at the PSAP. Affected PSAPs: FCC 5304 Columbus Police Department (Franklin Co OH).