RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 1028399)

Notice Resolved View vendor source →

RedSky experienced a notice incident on July 12, 2026 affecting VPC Outages, lasting 19h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 12:52 AM UTC
Resolved
Jul 12, 2026, 08:00 PM UTC
Duration
19h 7m
Detected by Pingoru
Jul 12, 2026, 12:52 AM UTC

Affected components

VPC Outages

Update timeline

  1. investigating Jul 12, 2026, 12:52 AM UTC

    This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

  2. investigating Jul 12, 2026, 02:23 AM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown, Carriers are working to isolate cause. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

  3. identified Jul 12, 2026, 03:11 AM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Estimated time to resolution: Currently unknown. Cause: Higher Level Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.

  4. resolved Jul 12, 2026, 08:00 PM UTC

    This is an Update notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: 7/11/26 at 11:23am Central Time. Resolved time: 7/12/26 - 4:42am Central Time. Cause: Higher Level Fiber Cut. Affected PSAPs: FCCID 2095, Southern Idaho Regional Communications Center SIRCOM, Jerome, ID.