RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 102443)
RedSky experienced a notice incident on June 19, 2026 affecting VPC Outages, lasting 23h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 01:42 PM UTC
This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.
- identified Jun 19, 2026, 03:47 PM UTC
This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services for the affected PSAP. Start time: June 19, 2026 3:15AM Central Time. Estimated time to resolution: Currently unknown. Cause: Stolen cable located at Bolsa Rd Salinas. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.
- resolved Jun 20, 2026, 01:09 PM UTC
This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally for the affected PSAP. Start time: June 19,2026 3:15AM Central Time. Resolved time: June 20, 2026 2:29AM CST. Cause: ATT fiber cut, splicers handoff. Affected PSAPs: FCCID 528, Amador County Sheriff, Amador County, CA.