RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 1065556)

Notice Resolved View vendor source →

RedSky experienced a notice incident on September 9, 2026 affecting VPC Outages, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 11:11 AM UTC
Resolved
Sep 10, 2026, 01:10 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 09, 2026, 11:11 AM UTC

Affected components

VPC Outages

Update timeline

  1. investigating Sep 09, 2026, 11:11 AM UTC

    This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10-digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.

  2. identified Sep 09, 2026, 01:53 PM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/8/26 9:37 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Fiber Cut. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.

  3. resolved Sep 10, 2026, 01:10 PM UTC

    This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/8/26 9:37 PM Central Time. Resolution: Resolved. Cause: Fiber Cut. Affected PSAPs: 571 Butte County Sheriff (oroville) CA Butte; 743 Glenn County Sheriff (willows) CA Glenn; 745 Gridley Police Department CA Butte; 996 Tehama County Sheriff (Red Bluff) CA Tehama.