RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 1035921)

Notice Resolved View vendor source →

RedSky experienced a notice incident on July 22, 2026 affecting VPC Outages, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 11:59 AM UTC
Resolved
Jul 22, 2026, 04:43 PM UTC
Duration
4h 43m
Detected by Pingoru
Jul 22, 2026, 11:59 AM UTC

Affected components

VPC Outages

Update timeline

  1. investigating Jul 22, 2026, 11:59 AM UTC

    This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 8:00 am CT. Cause: External vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

  2. identified Jul 22, 2026, 12:02 PM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 03:11:32 AM CST. Estimated time to resolution: 08:00 CT. Cause: Vendor maintenance. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.

  3. resolved Jul 22, 2026, 04:43 PM UTC

    This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 03:11:32 AM CST. Resolved time: 04:52:08 AM CT. Cause: external vendor maintenance. Affected PSAPs: Butte County Sheriff Oroville Butte CA; Chico Police Department Butte CA; Csu Chico Police Department Butte CA; Oroville Police Department Butte CA; Paradise Police Department Butte CA.