RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 1052290)

Notice Resolved View vendor source →

RedSky experienced a notice incident on August 17, 2026 affecting VPC Outages, lasting 20h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 07:28 PM UTC
Resolved
Aug 18, 2026, 04:20 PM UTC
Duration
20h 52m
Detected by Pingoru
Aug 17, 2026, 07:28 PM UTC

Affected components

VPC Outages

Update timeline

  1. investigating Aug 17, 2026, 07:28 PM UTC

    This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.

  2. investigating Aug 17, 2026, 07:51 PM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 8/17/26 12:59 PM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line or our Emergency Call Relay Center. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.

  3. resolved Aug 18, 2026, 04:20 PM UTC

    This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 08/17/26 12:59 Central Time. Resolved time: 08/18/2026 02:59 CST. Cause: A fiber cut. Affected PSAPs: PSAP: 1463, Brevard County Sheriffs Office Unified Communications Center, Brevard, FL; PSAP: 1530, Hialeah Police Department, Miami-Dade, FL; PSAP: 8555, Broward County South Regional PSAP, Broward, FL.