RedSky experienced a minor incident on July 13, 2026 affecting Portal Availability and Portal Availability and 1 more component, lasting 10h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 02:39 PM UTC
We are currently experiencing an issue with location imports giving an error for "Building Name does not exist". We are working to restore the importing service but in the meantime the individual location adds still operate.
- identified Jul 13, 2026, 05:00 PM UTC
The issue has been identified and a fix is being developed
- identified Jul 13, 2026, 09:22 PM UTC
Please be aware that RedSky will be updating the portals at 7pm CT to address an issue that is impacting import functionality. No interruption in portal access, API, or call routing is expected. WHEN E911 Anywhere(https://anywhere.e911cloud.com/) 7/13/26 Starting at 7pm CT Horizon Mobility(https://wxc.e911cloud.com/)(https://horizon.e911cloud.com/) 7/13/26 Starting at 7pm CT
- resolved Jul 14, 2026, 12:55 AM UTC
This incident has been resolved.