RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 1071781)

Notice Resolved View vendor source →

RedSky experienced a notice incident on September 19, 2026 affecting VPC Outages, lasting 10h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 04:40 PM UTC
Resolved
Sep 20, 2026, 02:54 AM UTC
Duration
10h 13m
Detected by Pingoru
Sep 19, 2026, 04:40 PM UTC

Affected components

VPC Outages

Update timeline

  1. investigating Sep 19, 2026, 04:40 PM UTC

    This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.

  2. investigating Sep 19, 2026, 06:01 PM UTC

    This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 9/16/26 at 10:37am Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police/Fire Departments, Riverside, CA.

  3. resolved Sep 20, 2026, 02:54 AM UTC

    This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 9/16/26 at 10:37am Central Time. Resolved time: 9/16/26 at 03:14 PM Central Time. Cause: Fiber cut 8.2 miles from Morgan Hill CA. Affected PSAPs: PSAP: 765, Indio Police Department, Riverside, CA; PSAP: 863, Palm Springs Police Fire Departments, Riverside, CA.