RAM Tracking Outage History

RAM Tracking is up right now

RAM Tracking had 29 outages in the last 2 years totaling 551h 59m of downtime, averaging 1.2 incidents per month.

There were 29 RAM Tracking outages since November 7, 2024 totaling 551h 59m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: ramtracking.statuspage.io

Minor September 29, 2026

RAM Tracking Processing is currently experiencing a delay

Detected by Pingoru
Sep 29, 2026, 04:46 PM UTC
Resolved
Sep 29, 2026, 06:15 PM UTC
Duration
1h 29m
Affected: Device Processing
Timeline · 2 updates
  1. investigating Sep 29, 2026, 04:46 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 29, 2026, 06:24 PM UTC

    This incident has been resolved. An update to the Tracking platfrom caused a long running database update to delay processing. The issue was rectified by the RAM Development team and processing was operational again at 17:15 UTC

Read the full incident report →

Major September 29, 2026

Login to RAM Assist is unavailable at this time

Detected by Pingoru
Sep 29, 2026, 03:32 PM UTC
Resolved
Sep 29, 2026, 04:15 PM UTC
Duration
43m
Affected: Assist Website
Timeline · 2 updates
  1. investigating Sep 29, 2026, 03:32 PM UTC

    We are currently aware of an issue with logging into the RAM Assist Portal. A fix has been identified and being rolled out as we speak.

  2. resolved Sep 29, 2026, 04:38 PM UTC

    This issue has been resolved after the RAM Development team applied a fix. Root cause analysis will continue

Read the full incident report →

Minor September 17, 2026

Slow processing and delays in reporting due to network incident earlier

Detected by Pingoru
Sep 17, 2026, 03:28 PM UTC
Resolved
Sep 17, 2026, 04:12 PM UTC
Duration
44m
Affected: Device ProcessingMobile Phone Networks
Timeline · 2 updates
  1. investigating Sep 17, 2026, 03:28 PM UTC

    We are investigating reported slowness for some devices reporting to us due to a network issue earlier today

  2. resolved Sep 17, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 8, 2026

RAM Assist image access restrictions

Detected by Pingoru
Aug 08, 2026, 07:34 AM UTC
Resolved
Aug 25, 2026, 04:00 PM UTC
Duration
17d 8h
Affected: Assist WebsiteAssist App
Timeline · 2 updates
  1. investigating Aug 08, 2026, 07:34 AM UTC

    We are currently looking at an issue where access to RAM Assist images is restricted. Users of the web and app are able to upload images but are unable to download from the system

  2. resolved Aug 25, 2026, 08:27 PM UTC

    This incident is now resolved after our most recent release. All images are now visible on the RAM Assist Web and App Thank you for you patience while we rectified this issue. We apologise for any inconvenience caused.

Read the full incident report →

Critical August 5, 2026

RAM Tracking Legacy, RAM Tracking Portal and RAM Live are unavailable at the moment

Detected by Pingoru
Aug 05, 2026, 11:57 AM UTC
Resolved
Aug 05, 2026, 02:02 PM UTC
Duration
2h 4m
Affected: Live WebsiteTracking Website & ReportingDevice ProcessingTracking AppEmails and App Notifications
Timeline · 3 updates
  1. investigating Aug 05, 2026, 11:57 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 05, 2026, 12:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 05, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

RAM Portal, RAM Live and RAM Assist are experiencing issues with the authentication at this time

Detected by Pingoru
Jun 11, 2026, 02:35 PM UTC
Resolved
Jun 11, 2026, 03:17 PM UTC
Duration
41m
Affected: Assist WebsiteLive WebsiteTracking Website & ReportingTracking App
Timeline · 2 updates
  1. investigating Jun 11, 2026, 02:35 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 11, 2026, 03:17 PM UTC

    The incident is now resolved after our Development team identified the root cause. We will continue to monitor this issue going forward.

Read the full incident report →

Notice June 9, 2026

RAM Portal, RAM Live and RAM Assist are unavailable at this time due to an ongoing issue with the login flow

Detected by Pingoru
Jun 09, 2026, 07:34 AM UTC
Resolved
Jun 09, 2026, 08:52 AM UTC
Duration
1h 18m
Affected: Assist WebsiteLive WebsiteTracking Website & ReportingTracking App
Timeline · 2 updates
  1. investigating Jun 09, 2026, 07:34 AM UTC

    We are currently investigating this issue with the highest priority

  2. resolved Jun 09, 2026, 08:52 AM UTC

    Our Development team have rectified the issue and authenitcation into all our applications are now operational again.

Read the full incident report →

Major June 5, 2026

There is a problem with the 2G, 3G and 4G network for Aeris which may cause a delay in telemetry data arriving to the platform. This should only impact RAM customers in the USA

Detected by Pingoru
Jun 05, 2026, 03:32 PM UTC
Resolved
Jun 05, 2026, 04:50 PM UTC
Duration
1h 18m
Affected: Mobile Phone Networks
Timeline · 2 updates
  1. investigating Jun 05, 2026, 03:32 PM UTC

    Aeris are aware of the issue and are investigating at this time. There is no action for RAM currently

  2. resolved Jun 08, 2026, 10:14 AM UTC

    Aeris resolved the issue on their 2G, 3G and 4G network at 15:50 UTC on Friday5th June

Read the full incident report →

Minor May 30, 2026

Issue with addresses on new events

Detected by Pingoru
May 30, 2026, 08:31 AM UTC
Resolved
May 30, 2026, 09:09 AM UTC
Duration
38m
Affected: Assist WebsiteTracking Website & ReportingLive ProcessingDevice Processing
Timeline · 2 updates
  1. identified May 30, 2026, 08:31 AM UTC

    We are having an issue resolving addresses across the RAM platform due to an outage with one of our partners.

  2. resolved May 30, 2026, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Issue with https://www.ramwebtracking.co.uk loading and 504 errors

Detected by Pingoru
Apr 30, 2026, 11:24 AM UTC
Resolved
Apr 30, 2026, 12:53 PM UTC
Duration
1h 28m
Affected: Tracking Website & Reporting
Timeline · 3 updates
  1. investigating Apr 30, 2026, 11:24 AM UTC

    We are currently investigating the issue, customers can use https://portal.ramtracking.com/ as an alternative

  2. monitoring Apr 30, 2026, 11:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Assist images not loading

Detected by Pingoru
Mar 02, 2026, 02:22 PM UTC
Resolved
Mar 06, 2026, 10:58 AM UTC
Duration
3d 20h
Affected: Assist WebsiteAssist App
Timeline · 3 updates
  1. investigating Mar 02, 2026, 02:22 PM UTC

    We have had an issue with accessing uploaded images and are recommending that customers re-upload any images to the system while we investigate the issue

  2. investigating Mar 06, 2026, 10:58 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 06, 2026, 10:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Portal Login Issues

Detected by Pingoru
Feb 04, 2026, 08:43 AM UTC
Resolved
Feb 04, 2026, 10:24 AM UTC
Duration
1h 40m
Affected: Assist WebsiteLive WebsiteTracking Website & Reporting
Timeline · 2 updates
  1. investigating Feb 04, 2026, 08:43 AM UTC

    We are currently investigating reports of users being unable to login.

  2. resolved Feb 04, 2026, 10:24 AM UTC

    The incident has been resolved and was related to a performance issue with our authentication system.

Read the full incident report →

Major February 3, 2026

RAM Portal & Apps Login Outage

Detected by Pingoru
Feb 03, 2026, 03:31 PM UTC
Resolved
Feb 03, 2026, 05:20 PM UTC
Duration
1h 49m
Affected: Assist WebsiteLive WebsiteTracking Website & Reporting
Timeline · 2 updates
  1. investigating Feb 03, 2026, 03:31 PM UTC

    We are currently investigating reports of users having issues logging into RAM Portal, RAM Live, RAM Assist & RAM Apps.

  2. resolved Feb 03, 2026, 05:20 PM UTC

    This incident was caused by a performance issue on out authentication system which has now been resolved.

Read the full incident report →

Critical December 4, 2025

Mobile network outage affecting devices reporting

Detected by Pingoru
Dec 04, 2025, 01:53 PM UTC
Resolved
Dec 04, 2025, 10:09 PM UTC
Duration
8h 16m
Affected: Device Processing
Timeline · 3 updates
  1. identified Dec 04, 2025, 01:53 PM UTC

    We are aware of an issue with one of our mobile networks that is impacting the ability of devices to connect to our servers. Data will be stored on the devices until they are able to come online

  2. monitoring Dec 04, 2025, 06:14 PM UTC

    We're starting to see processing improve and the backlog of messages come down. Devices that are able to connect will upload any stored data automatically.

  3. resolved Dec 04, 2025, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Network connectivity issues causing processing delays

Detected by Pingoru
Nov 18, 2025, 02:56 PM UTC
Resolved
Nov 18, 2025, 03:18 PM UTC
Duration
21m
Affected: Device Processing
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:56 PM UTC

    We are aware of network connectivity issues via our mobile connectivity partner that is causing delays in messages being processed by our servers. Data will be processed once the devices come back online.

  2. resolved Nov 18, 2025, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

Issue with processing events from devices

Detected by Pingoru
Oct 14, 2025, 11:07 AM UTC
Resolved
Oct 14, 2025, 07:15 PM UTC
Duration
8h 8m
Affected: Device Processing
Timeline · 2 updates
  1. investigating Oct 14, 2025, 11:07 AM UTC

    We have noticed processing delays on one of our processing instances that may impact a subset of tracking devices. We're investigating the issue thoroughly and hope to have a resolution on this as soon as possible

  2. resolved Oct 14, 2025, 07:15 PM UTC

    After continuous monitoring all day, we can now confirm that processing delays have been resolved as of 19:05 UTC

Read the full incident report →

Notice September 4, 2025

RAM Live & Tracking Outage

Detected by Pingoru
Sep 04, 2025, 10:34 AM UTC
Resolved
Sep 04, 2025, 10:34 AM UTC
Duration
–
Affected: External APILive WebsiteTracking Website & ReportingDevice ProcessingTracking App
Timeline · 1 update
  1. resolved Sep 04, 2025, 10:34 AM UTC

    From around 9:15 am to around 11:30 am we had an outage of the Live and Tracking systems. This has now been resolved and any data from this period will be processed asap.

Read the full incident report →

Minor August 28, 2025

RAM Portal

Detected by Pingoru
Aug 28, 2025, 03:09 PM UTC
Resolved
Aug 28, 2025, 03:21 PM UTC
Duration
11m
Affected: Tracking Website & Reporting
Timeline · 2 updates
  1. investigating Aug 28, 2025, 03:09 PM UTC

    The new RAM Portal is currently down and we are investigating what's caused the issue. In the meantime users can still access the old portal at https://www.ramwebtracking.co.uk/

  2. resolved Aug 28, 2025, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 28, 2025

RAM Assist

Detected by Pingoru
Aug 28, 2025, 03:07 PM UTC
Resolved
Aug 28, 2025, 03:24 PM UTC
Duration
16m
Affected: Assist WebsiteAssist App
Timeline · 2 updates
  1. investigating Aug 28, 2025, 03:07 PM UTC

    We have an issue with deploying an update to production which means we've had to roll back the release. This has caused issues with some users logging in and the Assist app

  2. resolved Aug 28, 2025, 03:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 1, 2025

Issue with RAM Tracking App loading data

Detected by Pingoru
Aug 01, 2025, 08:27 AM UTC
Resolved
Aug 01, 2025, 02:59 PM UTC
Duration
6h 31m
Affected: Tracking App
Timeline · 4 updates
  1. investigating Aug 01, 2025, 08:27 AM UTC

    We are currently investigating an issue with the RAM Tracking app not loading vehicle data. Other platforms are uneffected.

  2. investigating Aug 01, 2025, 08:41 AM UTC

    We are still investigating but it appears that logging out and back in again may help resolve the issue for some people

  3. identified Aug 01, 2025, 09:17 AM UTC

    We have identified the issue and are working on a fix. Hopefully this should be resolved today but in the meantime users can resolve the issue themselves by logging out of the app and back in again

  4. resolved Aug 01, 2025, 02:59 PM UTC

    We have released a new app version that fixes this issue. Users should update to the new version to get the update

Read the full incident report →

Critical July 25, 2025

Network connectivity issues causing delays in processing

Detected by Pingoru
Jul 25, 2025, 11:55 AM UTC
Resolved
Jul 25, 2025, 12:51 PM UTC
Duration
55m
Affected: Device Processing
Timeline · 2 updates
  1. investigating Jul 25, 2025, 11:55 AM UTC

    We are currently investigating an issue with a UK phone network which is causing delays in device processing.

  2. resolved Jul 25, 2025, 12:51 PM UTC

    The network has returned to normal and we have processed the backlog of data

Read the full incident report →

Minor April 28, 2025

Issue with addresses

Detected by Pingoru
Apr 28, 2025, 07:53 AM UTC
Resolved
Apr 28, 2025, 08:05 AM UTC
Duration
12m
Affected: Tracking Website & ReportingDevice ProcessingTracking App
Timeline · 2 updates
  1. identified Apr 28, 2025, 07:53 AM UTC

    We have an identified an issue where addresses are not being added to events due to an outage on an external system. We are working to resolve this issue.

  2. resolved Apr 28, 2025, 08:05 AM UTC

    This incident has now been resolved.

Read the full incident report →

Minor March 6, 2025

Issue with icons not appearing on map

Detected by Pingoru
Mar 06, 2025, 08:39 AM UTC
Resolved
Mar 06, 2025, 10:37 AM UTC
Duration
1h 58m
Affected: Tracking Website & Reporting
Timeline · 3 updates
  1. investigating Mar 06, 2025, 08:39 AM UTC

    We are currently investigating an issue where icons are not appearing on the live map. As an alternative users can use our new site: https://portal.ramtracking.com/

  2. identified Mar 06, 2025, 09:51 AM UTC

    We've identified the issue has been caused by Google releasing an update to their Maps API which has broken the library used to draw icons on the map. This issue is impacting multiple users around the world not just RAM Tracking. We have a fix and are deploying it now.

  3. resolved Mar 06, 2025, 10:37 AM UTC

    A change made by Google Maps caused Icons not to be displayed on the map. We have rolled out a change to resolve this issue and reduce the impact of future changes.

Read the full incident report →

Major February 20, 2025

Issues logging into RAM Web Tracking

Detected by Pingoru
Feb 20, 2025, 03:43 PM UTC
Resolved
Feb 20, 2025, 04:26 PM UTC
Duration
43m
Affected: Tracking Website & Reporting
Timeline · 3 updates
  1. investigating Feb 20, 2025, 03:43 PM UTC

    We've been made aware that there is an issue with some users are unable to login to RAM Web Tracking. We are investigating the issue

  2. identified Feb 20, 2025, 04:22 PM UTC

    We have now confirmed that this is because of an issue with an endpoint in RAM Live that’s not returning some data for accounts with cameras. This has only effected accounts that didn’t have a package value set in Live.

  3. resolved Feb 20, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →