RAM Tracking incident

RAM Assist

Critical Resolved View vendor source →

RAM Tracking experienced a critical incident on August 28, 2025 affecting Assist Website and Assist App, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 03:07 PM UTC
Resolved
Aug 28, 2025, 03:24 PM UTC
Duration
16m
Detected by Pingoru
Aug 28, 2025, 03:07 PM UTC

Affected components

Assist WebsiteAssist App

Update timeline

  1. investigating Aug 28, 2025, 03:07 PM UTC

    We have an issue with deploying an update to production which means we've had to roll back the release. This has caused issues with some users logging in and the Assist app

  2. resolved Aug 28, 2025, 03:24 PM UTC

    This incident has been resolved.