RAM Tracking incident

Portal Login Issues

Minor Resolved View vendor source →

RAM Tracking experienced a minor incident on February 4, 2026 affecting Assist Website and Live Website and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 08:43 AM UTC
Resolved
Feb 04, 2026, 10:24 AM UTC
Duration
1h 40m
Detected by Pingoru
Feb 04, 2026, 08:43 AM UTC

Affected components

Assist WebsiteLive WebsiteTracking Website & Reporting

Update timeline

  1. investigating Feb 04, 2026, 08:43 AM UTC

    We are currently investigating reports of users being unable to login.

  2. resolved Feb 04, 2026, 10:24 AM UTC

    The incident has been resolved and was related to a performance issue with our authentication system.