RAM Tracking incident

Issue with RAM Tracking App loading data

Critical Resolved View vendor source →

RAM Tracking experienced a critical incident on August 1, 2025 affecting Tracking App, lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 08:27 AM UTC
Resolved
Aug 01, 2025, 02:59 PM UTC
Duration
6h 31m
Detected by Pingoru
Aug 01, 2025, 08:27 AM UTC

Affected components

Tracking App

Update timeline

  1. investigating Aug 01, 2025, 08:27 AM UTC

    We are currently investigating an issue with the RAM Tracking app not loading vehicle data. Other platforms are uneffected.

  2. investigating Aug 01, 2025, 08:41 AM UTC

    We are still investigating but it appears that logging out and back in again may help resolve the issue for some people

  3. identified Aug 01, 2025, 09:17 AM UTC

    We have identified the issue and are working on a fix. Hopefully this should be resolved today but in the meantime users can resolve the issue themselves by logging out of the app and back in again

  4. resolved Aug 01, 2025, 02:59 PM UTC

    We have released a new app version that fixes this issue. Users should update to the new version to get the update