RAM Tracking incident

Mobile network outage affecting devices reporting

Critical Resolved View vendor source →

RAM Tracking experienced a critical incident on December 4, 2025 affecting Device Processing, lasting 8h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 01:53 PM UTC
Resolved
Dec 04, 2025, 10:09 PM UTC
Duration
8h 16m
Detected by Pingoru
Dec 04, 2025, 01:53 PM UTC

Affected components

Device Processing

Update timeline

  1. identified Dec 04, 2025, 01:53 PM UTC

    We are aware of an issue with one of our mobile networks that is impacting the ability of devices to connect to our servers. Data will be stored on the devices until they are able to come online

  2. monitoring Dec 04, 2025, 06:14 PM UTC

    We're starting to see processing improve and the backlog of messages come down. Devices that are able to connect will upload any stored data automatically.

  3. resolved Dec 04, 2025, 10:09 PM UTC

    This incident has been resolved.