RAM Tracking experienced a major incident on February 20, 2025 affecting Tracking Website & Reporting, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Tracking Website & Reporting
Update timeline
- investigating Feb 20, 2025, 03:43 PM UTC
We've been made aware that there is an issue with some users are unable to login to RAM Web Tracking. We are investigating the issue
- identified Feb 20, 2025, 04:22 PM UTC
We have now confirmed that this is because of an issue with an endpoint in RAM Live that’s not returning some data for accounts with cameras. This has only effected accounts that didn’t have a package value set in Live.
- resolved Feb 20, 2025, 04:26 PM UTC
This incident has been resolved.