RAM Tracking incident

Issue with addresses

Minor Resolved View vendor source →

RAM Tracking experienced a minor incident on April 28, 2025 affecting Tracking Website & Reporting and Device Processing and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 07:53 AM UTC
Resolved
Apr 28, 2025, 08:05 AM UTC
Duration
12m
Detected by Pingoru
Apr 28, 2025, 07:53 AM UTC

Affected components

Tracking Website & ReportingDevice ProcessingTracking App

Update timeline

  1. identified Apr 28, 2025, 07:53 AM UTC

    We have an identified an issue where addresses are not being added to events due to an outage on an external system. We are working to resolve this issue.

  2. resolved Apr 28, 2025, 08:05 AM UTC

    This incident has now been resolved.