RAM Tracking experienced a major incident on February 3, 2026 affecting Assist Website and Live Website and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Assist WebsiteLive WebsiteTracking Website & Reporting
Update timeline
- investigating Feb 03, 2026, 03:31 PM UTC
We are currently investigating reports of users having issues logging into RAM Portal, RAM Live, RAM Assist & RAM Apps.
- resolved Feb 03, 2026, 05:20 PM UTC
This incident was caused by a performance issue on out authentication system which has now been resolved.