RAM Tracking incident

Issue with icons not appearing on map

Minor Resolved View vendor source →

RAM Tracking experienced a minor incident on March 6, 2025 affecting Tracking Website & Reporting, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2025, 08:39 AM UTC
Resolved
Mar 06, 2025, 10:37 AM UTC
Duration
1h 58m
Detected by Pingoru
Mar 06, 2025, 08:39 AM UTC

Affected components

Tracking Website & Reporting

Update timeline

  1. investigating Mar 06, 2025, 08:39 AM UTC

    We are currently investigating an issue where icons are not appearing on the live map. As an alternative users can use our new site: https://portal.ramtracking.com/

  2. identified Mar 06, 2025, 09:51 AM UTC

    We've identified the issue has been caused by Google releasing an update to their Maps API which has broken the library used to draw icons on the map. This issue is impacting multiple users around the world not just RAM Tracking. We have a fix and are deploying it now.

  3. resolved Mar 06, 2025, 10:37 AM UTC

    A change made by Google Maps caused Icons not to be displayed on the map. We have rolled out a change to resolve this issue and reduce the impact of future changes.