- Detected by Pingoru
- Jul 09, 2026, 11:57 PM UTC
- Resolved
- Jul 09, 2026, 11:57 PM UTC
- Duration
- —
Affected: Dashboard
Timeline · 5 updates
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investigating Jul 09, 2026, 09:47 PM UTC
Status: Investigating We are aware of an issue affecting slow loading or failure to load the Pylon dashboard and are actively investigating. Affected components Dashboard (Partial outage)
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identified Jul 09, 2026, 10:02 PM UTC
Status: Identified We have identified the underlying cause of the issue and are working on a fix. Affected components Dashboard (Partial outage)
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identified Jul 09, 2026, 11:12 PM UTC
Status: Identified The team is in the process of implementing a forward fix. The behavior experienced is scoped to slow dashboard/issue loading, delayed ingestion of issues, and some triggers related to issue creation and routing not initializing due to the delay. No data has been lost and we are currently processing the delayed queues. Thank you for your patience and please reach out to support with questions should you have any. Affected components Dashboard (Partial outage)
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monitoring Jul 09, 2026, 11:34 PM UTC
Status: Monitoring We have implemented a fix and are monitoring our systems. Affected components Dashboard (Operational)
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resolved Jul 09, 2026, 11:57 PM UTC
Status: Resolved The issue has been resolved and all systems are operational. Between approximately 2:41 PM and 2:53 PM PT, some customers experienced slow or failed dashboard loading. Dashboard availability recovered within approximately 12 minutes, but issue ingestion and related trigger processing remained delayed while we worked through the accumulated backlog. All delayed processing was caught up by 4:32 PM PT. We appreciate your patience while we addressed this issue. Should you have any follow up questions, please feel free to reach out to Support. Affected components Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 10:28 PM UTC
- Resolved
- Jul 06, 2026, 10:28 PM UTC
- Duration
- —
Affected: Email
Timeline · 3 updates
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investigating Jul 06, 2026, 08:00 PM UTC
Status: Investigating We are aware of an issue impacting US customer inbound email delays and are actively tracking. Our upstream vendor posted on their status page here. https://status.postmarkapp.com/notices/0rctfahtwuovx3ie-webhook-delays Affected components Email (Degraded performance)
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monitoring Jul 06, 2026, 10:10 PM UTC
Status: Monitoring Our upstream provider identified the issue and deployed a fix. We will continue to monitor. Affected components Email (Operational)
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resolved Jul 06, 2026, 10:28 PM UTC
Status: Resolved The issue has been resolved and all systems are operational. Affected components Email (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 01:59 PM UTC
- Resolved
- Jun 30, 2026, 01:59 PM UTC
- Duration
- —
Timeline · 3 updates
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investigating Jun 30, 2026, 01:40 PM UTC
Status: Investigating We are aware of an issue affecting some Knowledge Base articles failing to load and are actively investigating.
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monitoring Jun 30, 2026, 01:45 PM UTC
Status: Monitoring Our engineers implemented a rollback and affected articles are now loading as expected. We are continuing to monitor our systems.
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resolved Jun 30, 2026, 01:59 PM UTC
Status: Resolved The issue has been resolved and all systems are operational. Please reach out to Support if you continue to have issues.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 03:06 PM UTC
- Resolved
- Jun 24, 2026, 03:06 PM UTC
- Duration
- —
Affected: API
Timeline · 4 updates
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investigating Jun 24, 2026, 02:30 PM UTC
Status: Investigating We are aware of an issue affecting some latency with API calls and are actively investigating. Affected components API (Degraded performance)
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identified Jun 24, 2026, 02:40 PM UTC
Status: Identified We have identified the underlying cause of the latency on the API and are working on a fix. Affected components API (Degraded performance)
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monitoring Jun 24, 2026, 02:56 PM UTC
Status: Monitoring Our engineers have implemented a fix and are monitoring our systems. Affected components API (Degraded performance)
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resolved Jun 24, 2026, 03:06 PM UTC
Status: Resolved The issue has been resolved and all systems are operational- thank you for your pateince and we apologize for any disruption to your workflows. Affected components API (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 03:15 PM UTC
- Resolved
- Jun 12, 2026, 03:15 PM UTC
- Duration
- —
Affected: Chat & Messaging
Timeline · 3 updates
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investigating Jun 12, 2026, 02:12 PM UTC
Status: Investigating We are aware of an issue affecting Whatsapp source issues and are actively investigating. Affected components Chat & Messaging (Degraded performance)
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monitoring Jun 12, 2026, 02:35 PM UTC
Status: Monitoring Our engineers are no longer seeing errors related to Whatsapp message send failures persisting in Pylon. The errors originated on Metas side and we are continuing to monitor. We advised attempting to resend the messages that failed since they did not succeed and were not retried due to the error on Metas end. Affected components Chat & Messaging (Operational)
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resolved Jun 12, 2026, 03:15 PM UTC
Status: Resolved We are no longer seeing the backend errors for Whatsapp message sends and have confirmed that messages are now sending as expected. We apologize for any disruptions and feel free to reach out to support with any further questions. Affected components Chat & Messaging (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 04:20 PM UTC
- Resolved
- Jun 11, 2026, 04:20 PM UTC
- Duration
- —
Affected: Broadcasts
Timeline · 2 updates
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investigating Jun 11, 2026, 03:49 PM UTC
Status: Investigating Our engineering team is investigating an issue causing delays in the sending of broadcasts. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Broadcasts (Degraded performance)
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resolved Jun 11, 2026, 04:20 PM UTC
Status: Resolved Our engineering team has rolled out a fix for the underlying issue and we have confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Broadcasts (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 04:40 AM UTC
- Resolved
- Jun 09, 2026, 04:40 AM UTC
- Duration
- —
Affected: Analytics
Timeline · 2 updates
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monitoring Jun 08, 2026, 11:22 PM UTC
Status: Monitoring Our engineering team has identified an issue causing a delay in data availability in analytics and rolled out a fix. Analytics data is currently catching up and is roughly 90 minutes behind. We are monitoring and will post an update here once we have confirmed it is fully resolved. Affected components Analytics (Degraded performance)
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resolved Jun 09, 2026, 04:40 AM UTC
Status: Resolved Our engineering team has confirmed this is now fully resolved, analytics data is fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Analytics (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 04:14 AM UTC
- Resolved
- Jun 05, 2026, 04:14 AM UTC
- Duration
- —
Affected: Email
Timeline · 2 updates
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monitoring Jun 04, 2026, 11:39 PM UTC
Status: Monitoring We're investigating delays in outbound email delivery from Pylon related to degraded performance at a third-party email delivery provider that Pylon relies on for sending. Email is still being accepted and queued - outbound messages may be delayed until the provider recovers. No email is being lost. We're monitoring the provider's status closely. The upstream provider is actively working on a resolution. Email continues to be queued and will be delivered once their service is restored. We'll post another update as delivery returns to normal. https://status.postmarkapp.com/notices/cjagqohtofnqt9ts-email-sending-delays Affected components Email (Degraded performance)
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resolved Jun 05, 2026, 04:14 AM UTC
Status: Resolved The issue has been resolved and all systems are operational. Affected components Email (Operational)
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 03:49 PM UTC
- Resolved
- May 29, 2026, 03:49 PM UTC
- Duration
- —
Affected: Analytics
Timeline · 2 updates
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investigating May 29, 2026, 12:52 AM UTC
Status: Investigating Our engineering team is investigating an issue causing roughly a 2 hour delay in data availability in Analytics. We will post updates here as more information becomes available. Please reach out to Pylon support with any questions. Affected components Analytics (Degraded performance)
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resolved May 29, 2026, 03:49 PM UTC
Status: Resolved Our engineering team has rolled out a fix for the underlying issue and analytics data is now fully caught up. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Analytics (Operational)
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 03:45 PM UTC
- Resolved
- May 28, 2026, 03:45 PM UTC
- Duration
- —
Affected: Chat & Messaging
Timeline · 2 updates
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identified May 27, 2026, 11:11 PM UTC
Status: Identified Slack is experiencing an incident: https://slack-status.com/2026-05/fd9a431182c72eeb causing latency in all services and our engineering team is monitoring. We do not expect any data loss as a result of this and events will be processed when Pylon receives them as normal. We will post updates here as they become available. Affected components Chat & Messaging (Degraded performance)
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resolved May 28, 2026, 03:45 PM UTC
Status: Resolved Slack marked the incident: https://slack-status.com/2026-05/46d9d5d41fbedd9f as resolved as of 8:22a PDT, we appreciate your patience while their team worked on a fix. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)
Read the full incident report →
- Detected by Pingoru
- May 26, 2026, 06:45 PM UTC
- Resolved
- May 26, 2026, 06:45 PM UTC
- Duration
- —
Affected: Data WarehouseTriggers & WorkflowsBroadcasts
Timeline · 4 updates
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investigating May 26, 2026, 06:07 PM UTC
Status: Investigating Our engineering team is investigating an issue causing delays in processing some events within Pylon. We will post updates here and update impacted components as we have more information. Please reach out to Pylon support with any questions. Affected components Triggers & Workflows (Degraded performance) Broadcasts (Degraded performance)
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identified May 26, 2026, 06:16 PM UTC
Status: Identified Our engineering team has identified the underlying cause and is working on a fix. This is affecting scheduled events (e.g. time delay triggers, scheduled messages and broadcasts, warehouse sync, etc.) and we do not anticipate any data loss as a result of this. Once the underlying issue is addressed, scheduled events will be processed. We apologize for any impact this is having on your operations, please reach out to Pylon support with any questions. Affected components Data Warehouse (Degraded performance) Broadcasts (Degraded performance) Triggers & Workflows (Degraded performance)
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monitoring May 26, 2026, 06:32 PM UTC
Status: Monitoring Our engineering team has rolled out a fix, we are seeing queued events processing and we are monitoring. We will post another update here once we have confirmed this has been fully resolved. Please reach out to Pylon support with any questions. Affected components Broadcasts (Operational) Triggers & Workflows (Operational) Data Warehouse (Operational)
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resolved May 26, 2026, 06:45 PM UTC
Status: Resolved Our engineering team has confirmed that this is now fully resolved - all queued events have been processed and new scheduled events are processing as normal. We appreciate your patience while we worked to address this, please reach out to Pylon support with any questions. Affected components Triggers & Workflows (Operational) Data Warehouse (Operational) Broadcasts (Operational)
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 03:53 PM UTC
- Resolved
- May 14, 2026, 03:53 PM UTC
- Duration
- —
Timeline · 4 updates
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investigating May 14, 2026, 03:06 PM UTC
Status: Investigating We are aware of an issue affecting Slack issue reactions, image uploads, and message editing. Tracking on the Slack Status Page here: https://slack-status.com/2026-05/fe557ca05fdb64fa!
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identified May 14, 2026, 03:22 PM UTC
Status: Identified Slack has reported: https://slack-status.com/2026-05/fe557ca05fdb64fa that they have identified the underlying issue and are working on a configuration change.
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monitoring May 14, 2026, 03:37 PM UTC
Status: Monitoring Slack has implemented a fix: https://slack-status.com/2026-05/fe557ca05fdb64fa and has Resolved their incident- we will continue to monitor on our end. The deployed fix will require a hard refresh of your Slack app/browser.
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resolved May 14, 2026, 03:53 PM UTC
Status: Resolved The Slack issue and status page have been resolved and all systems are operational.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 11:46 PM UTC
- Resolved
- May 05, 2026, 11:46 PM UTC
- Duration
- —
Affected: Analytics
Timeline · 3 updates
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investigating May 05, 2026, 08:56 PM UTC
Status: Investigating We have identified an issue preventing analytics dashboards from loading and are investigating. We will post an update here as soon as we have more information. Please reach out to Pylon support with any questions. Affected components Analytics (Degraded performance)
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identified May 05, 2026, 09:03 PM UTC
Status: Identified Our engineering team has identified the underlying issue and is working on a fix. We will continue to post updates here as they become available, please reach out to Pylon support with any questions. Affected components Analytics (Degraded performance)
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resolved May 05, 2026, 11:46 PM UTC
Status: Resolved Our engineering team has rolled out the fix for this and we have confirmed analytics dashboards are loading normally. Thank you for your patience while we worked to resolve this, please reach out to Pylon support with any questions. Affected components Analytics (Operational)
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 12:43 AM UTC
- Resolved
- May 05, 2026, 12:43 AM UTC
- Duration
- —
Affected: Analytics
Timeline · 4 updates
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investigating May 04, 2026, 01:47 PM UTC
Status: Investigating We are aware of an issue affecting Analytics Dashboards delays and are actively investigating. Affected components Analytics (Degraded performance)
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identified May 04, 2026, 03:28 PM UTC
Status: Identified We have identified the underlying cause of the delayed analytics issue and are working on a fix. Affected components Analytics (Degraded performance)
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monitoring May 04, 2026, 04:49 PM UTC
Status: Monitoring We have implemented a fix and are monitoring as the data is being updated. Affected components Analytics (Degraded performance)
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resolved May 05, 2026, 12:43 AM UTC
Status: Resolved The underlying issue has been resolved and analytics data has been fully backfilled. We appreciate your patience while we worked to resolve this, please reach out to Pylon support with any questions. Affected components Analytics (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 07:01 PM UTC
- Resolved
- Apr 09, 2026, 07:01 PM UTC
- Duration
- —
Affected: Chat & Messaging
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 01:36 AM UTC
- Resolved
- Apr 09, 2026, 01:36 AM UTC
- Duration
- —
Affected: Email
Timeline · 4 updates
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identified Apr 08, 2026, 04:28 PM UTC
Status: Identified Our team has identified an issue with our mail service provider causing delays in receiving some inbound email messages and are working with them towards a resolution. We apologize for any impact this may have on your operations, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Email (Degraded performance)
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identified Apr 08, 2026, 08:13 PM UTC
Status: Identified Our engineering team is continuing to investigate this issue and it appears to be related to a Gmail incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT beginning at 6:30 am PDT. The Gmail team is working on mitigation steps but does not have an expected ETA for a fix at this time. We will post further updates here as soon as they are available. Affected components Email (Degraded performance)
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monitoring Apr 08, 2026, 11:38 PM UTC
Status: Monitoring Google has announced that they have mitigated and resolved the incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT causing delays in sending and receiving messages. We are currently seeing emails that were impacted by the delay hitting our servers successfully. We will continue monitoring our mail servers until we are satisfied that all emails are coming in in real time once again. We appreciate your patience while this was ongoing and sincerely apologize for any impact this had on your operations. Please reach out to Pylon support with any questions. Affected components Email (Operational)
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resolved Apr 09, 2026, 01:36 AM UTC
Status: Resolved Our team has been closely monitoring our inbound mail server since Google resolved their incident and have confirmed messages are again consistently arriving in real time. We are considering this resolved - thank you for your patience while this was ongoing and please reach out to Pylon support with any questions. Affected components Email (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 10:49 PM UTC
- Resolved
- Apr 07, 2026, 10:49 PM UTC
- Duration
- —
Affected: Dashboard
Timeline · 3 updates
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identified Apr 03, 2026, 07:54 PM UTC
Status: Identified Our engineering team has identified an issue causing a delay in data availability in Analytics and is working on a fix. We apologize for any impact this is having on your operations and will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)
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identified Apr 07, 2026, 04:44 PM UTC
Status: Identified Our engineering team is continuing to actively work towards a resolution with our vendor. We understand the impact this may have on your operations and apologize for the continued delay in data availability, we do not anticipate any data loss as a result. We will post updates here as soon as they are available, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)
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resolved Apr 07, 2026, 10:49 PM UTC
Status: Resolved Our engineering team has rolled out a fix for the underlying issue and recent analytics data should again be displaying as expected. We appreciate your patience while we worked to address this, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 04, 2026, 12:39 AM UTC
- Resolved
- Apr 04, 2026, 12:39 AM UTC
- Duration
- —
Affected: Dashboard
Timeline · 3 updates
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monitoring Apr 03, 2026, 11:54 PM UTC
Status: Monitoring Our engineering team has identified an issue causing slow loading within the platform and is working on a fix. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations and please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)
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identified Apr 03, 2026, 11:56 PM UTC
Status: Identified Our engineering team has identified an issue causing slow loading within the platform and is working on a fix. We will post updates here as soon as they are available. We apologize for any impact this is having on your operations and please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)
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resolved Apr 04, 2026, 12:39 AM UTC
Status: Resolved Our engineering team has rolled out a fix and the platform loading issues have been resolved. We appreciate your patience while we worked to address this and apologize for any impact this had on your operations. Please reach out to Pylon support with any questions. Affected components Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 07:50 PM UTC
- Resolved
- Mar 30, 2026, 07:50 PM UTC
- Duration
- —
Affected: Chat & Messaging
Timeline · 3 updates
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identified Mar 27, 2026, 05:17 PM UTC
Status: Identified Our engineering team has identified an issue with our mail service provider that is causing some emails to appear as sent in Pylon but not successfully deliver. We have escalated this with our vendor and are working towards a resolution. We apologize for any impact this is having on your operations and we will post additional updates here as soon as we have more information. Affected components Chat & Messaging (Degraded performance)
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monitoring Mar 28, 2026, 12:55 AM UTC
Status: Monitoring Our engineering team has rolled out a change to mitigate this behavior and allows for all emails to again reliably send from Pylon. We are still waiting for confirmation from our vendor that the underlying cause on their end has been fixed before calling this fully resolved. We will post an additional update here once that is confirmed. We appreciate your patience while we were working on a fix, please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)
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resolved Mar 30, 2026, 07:50 PM UTC
Status: Resolved We have received confirmation from our mail service provider that the underlying issue has been fixed on their end as well and this is now fully resolved going forward. We apologize for any impact this had on your operations, please reach out to Pylon support with any additional questions. Affected components Chat & Messaging (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 08:22 PM UTC
- Resolved
- Mar 23, 2026, 08:22 PM UTC
- Duration
- —
Affected: Dashboard
Timeline · 3 updates
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investigating Mar 23, 2026, 08:07 PM UTC
Status: Investigating Our engineering team is investigating an issue causing errors when logging in to the Customer Portal. We apologize for any impact this is having on your operation and will post updates here as soon as they are available. Affected components Dashboard (Degraded performance)
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monitoring Mar 23, 2026, 08:11 PM UTC
Status: Monitoring Our engineering team has rolled out a fix and we are monitoring. We will post another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)
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resolved Mar 23, 2026, 08:22 PM UTC
Status: Resolved Our team has confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 04:55 PM UTC
- Resolved
- Mar 13, 2026, 04:55 PM UTC
- Duration
- —
Timeline · 4 updates
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investigating Mar 13, 2026, 01:49 PM UTC
Status: Investigating Our engineering team is currently investigating reports of some users who are unable to login using Slack.
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identified Mar 13, 2026, 02:39 PM UTC
Status: Identified Our engineers have identified the issue as a Slack authentication issue originating on the Slack side and have escalated this to the Slack team.
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monitoring Mar 13, 2026, 04:25 PM UTC
Status: Monitoring We are starting to see successful logins using Slack. Our team will continue to monitor the behavior moving forward.
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resolved Mar 13, 2026, 04:55 PM UTC
Status: Resolved Users should now be able to login with Slack without issue. Slack confirmed a fix and we have verified with reported users. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 05:42 AM UTC
- Resolved
- Feb 25, 2026, 05:42 AM UTC
- Duration
- —
Affected: Chat & MessagingAPIDashboard
Timeline · 3 updates
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identified Feb 25, 2026, 04:19 AM UTC
Status: Identified Our engineering team has identified an issue preventing pages on app.usepylon.com from loading for some organizations and we are actively working on a fix. We apologize for any impact on your organization, we will post updates here as soon as they are available. Affected components API (Partial outage) Dashboard (Partial outage) Chat & Messaging (Partial outage)
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monitoring Feb 25, 2026, 04:53 AM UTC
Status: Monitoring Our engineering team has rolled out a fix for the platform loading issues and we are monitoring. We are also working on additional remediation steps before this is fully resolved. We will post an update here as soon as it is available. Please reach out to Pylon support with any questions. Affected components API (Operational) Dashboard (Operational) Chat & Messaging (Operational)
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resolved Feb 25, 2026, 05:42 AM UTC
Status: Resolved Our engineering team has confirmed that this is fully resolved and all functionality has been restored. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components API (Operational) Dashboard (Operational) Chat & Messaging (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 02:14 AM UTC
- Resolved
- Feb 19, 2026, 02:05 AM UTC
- Duration
- —
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 10:35 PM UTC
- Resolved
- Feb 10, 2026, 10:35 PM UTC
- Duration
- —
Affected: Dashboard
Timeline · 4 updates
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investigating Feb 02, 2026, 02:54 PM UTC
Status: Investigating We are aware of an issue with a delay in Analytics data showing on dashboards and are actively investigating.
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identified Feb 02, 2026, 06:43 PM UTC
Status: Identified We have identified the underlying issue causing analytics delays and are working towards a fix. We apologize for any impact this is having on your operation and we will post updates as soon as they are available. Please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)
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monitoring Feb 03, 2026, 06:56 PM UTC
Status: Monitoring Our engineering team has rolled out a fix for this, up to date data is now showing in Analytics and we are continuing to monitor. We will post an update here once we have confirmed this is fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)
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resolved Feb 10, 2026, 10:35 PM UTC
Status: Resolved Overall analytics functionality had been restored as of February 3rd, our engineering team also rolled out a long term fix this week and confirmed that this is now fully resolved. We apologize for any impact this had on your operations, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 10:30 PM UTC
- Resolved
- Feb 10, 2026, 10:30 PM UTC
- Duration
- —
Affected: Chat & Messaging
Timeline · 4 updates
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investigating Feb 10, 2026, 09:37 PM UTC
Status: Investigating Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)
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identified Feb 10, 2026, 09:51 PM UTC
Status: Identified Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)
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monitoring Feb 10, 2026, 09:58 PM UTC
Status: Monitoring The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)
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resolved Feb 10, 2026, 10:30 PM UTC
Status: Resolved This issue has been fully resolved, we apologize for any impact this had on your operations and please reach out to Pylon support with any additional questions. Affected components Chat & Messaging (Operational)
Read the full incident report →
