Platform not loading for some users

Update timeline

1. identified Feb 25, 2026, 04:19 AM UTC

   Status: Identified Our engineering team has identified an issue preventing pages on app.usepylon.com from loading for some organizations and we are actively working on a fix. We apologize for any impact on your organization, we will post updates here as soon as they are available. Affected components API (Partial outage) Dashboard (Partial outage) Chat & Messaging (Partial outage)

2. monitoring Feb 25, 2026, 04:53 AM UTC

   Status: Monitoring Our engineering team has rolled out a fix for the platform loading issues and we are monitoring. We are also working on additional remediation steps before this is fully resolved. We will post an update here as soon as it is available. Please reach out to Pylon support with any questions. Affected components API (Operational) Dashboard (Operational) Chat & Messaging (Operational)

3. resolved Feb 25, 2026, 05:42 AM UTC

   Status: Resolved Our engineering team has confirmed that this is fully resolved and all functionality has been restored. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components API (Operational) Dashboard (Operational) Chat & Messaging (Operational)