Inbound email message delays

Update timeline

1. identified Apr 08, 2026, 04:28 PM UTC

   Status: Identified Our team has identified an issue with our mail service provider causing delays in receiving some inbound email messages and are working with them towards a resolution. We apologize for any impact this may have on your operations, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Email (Degraded performance)

2. identified Apr 08, 2026, 08:13 PM UTC

   Status: Identified Our engineering team is continuing to investigate this issue and it appears to be related to a Gmail incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT beginning at 6:30 am PDT. The Gmail team is working on mitigation steps but does not have an expected ETA for a fix at this time. We will post further updates here as soon as they are available. Affected components Email (Degraded performance)

3. monitoring Apr 08, 2026, 11:38 PM UTC

   Status: Monitoring Google has announced that they have mitigated and resolved the incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT causing delays in sending and receiving messages. We are currently seeing emails that were impacted by the delay hitting our servers successfully. We will continue monitoring our mail servers until we are satisfied that all emails are coming in in real time once again. We appreciate your patience while this was ongoing and sincerely apologize for any impact this had on your operations. Please reach out to Pylon support with any questions. Affected components Email (Operational)

4. resolved Apr 09, 2026, 01:36 AM UTC

   Status: Resolved Our team has been closely monitoring our inbound mail server since Google resolved their incident and have confirmed messages are again consistently arriving in real time. We are considering this resolved - thank you for your patience while this was ongoing and please reach out to Pylon support with any questions. Affected components Email (Operational)