Delay in data availability in Analytics

Update timeline

1. identified Apr 03, 2026, 07:54 PM UTC

   Status: Identified Our engineering team has identified an issue causing a delay in data availability in Analytics and is working on a fix. We apologize for any impact this is having on your operations and will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

2. identified Apr 07, 2026, 04:44 PM UTC

   Status: Identified Our engineering team is continuing to actively work towards a resolution with our vendor. We understand the impact this may have on your operations and apologize for the continued delay in data availability, we do not anticipate any data loss as a result. We will post updates here as soon as they are available, please reach out to Pylon support with any questions. Affected components Dashboard (Degraded performance)

3. resolved Apr 07, 2026, 10:49 PM UTC

   Status: Resolved Our engineering team has rolled out a fix for the underlying issue and recent analytics data should again be displaying as expected. We appreciate your patience while we worked to address this, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)