Pylon experienced a minor incident on February 10, 2026 affecting Chat & Messaging, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:37 PM UTC
Status: Investigating Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)
- identified Feb 10, 2026, 09:51 PM UTC
Status: Identified Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)
- monitoring Feb 10, 2026, 09:58 PM UTC
Status: Monitoring The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)
- resolved Feb 10, 2026, 10:30 PM UTC
Status: Resolved This issue has been fully resolved, we apologize for any impact this had on your operations and please reach out to Pylon support with any additional questions. Affected components Chat & Messaging (Operational)