Chat widget intermittent loading issues

Update timeline

1. investigating Feb 10, 2026, 09:37 PM UTC

   Status: Investigating Our engineering team is investigating an issue causing intermittent loading problems with the chat widget, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)

2. identified Feb 10, 2026, 09:51 PM UTC

   Status: Identified Our engineering team has identified the underlying cause and is working on a fix. We'll continue to post updates here as they become available. We apologize for any impact this is having on your operation, please reach out to Pylon support with any questions. Affected components Chat & Messaging (Degraded performance)

3. monitoring Feb 10, 2026, 09:58 PM UTC

   Status: Monitoring The upstream issue has been resolved and we are monitoring. We will post another update once we have confirmed this is fully resolved. Please reach out to Pylon support with any questions. Affected components Chat & Messaging (Operational)

4. resolved Feb 10, 2026, 10:30 PM UTC

   Status: Resolved This issue has been fully resolved, we apologize for any impact this had on your operations and please reach out to Pylon support with any additional questions. Affected components Chat & Messaging (Operational)