Pylon incident

Customer portal login failures

Minor Resolved View vendor source →
Started
Mar 23, 2026, 08:22 PM UTC
Resolved
Mar 23, 2026, 08:22 PM UTC
Duration
Detected by Pingoru
Mar 23, 2026, 08:22 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Mar 23, 2026, 08:07 PM UTC

    Status: Investigating Our engineering team is investigating an issue causing errors when logging in to the Customer Portal. We apologize for any impact this is having on your operation and will post updates here as soon as they are available. Affected components Dashboard (Degraded performance)

  2. monitoring Mar 23, 2026, 08:11 PM UTC

    Status: Monitoring Our engineering team has rolled out a fix and we are monitoring. We will post another update once we have confirmed this is fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

  3. resolved Mar 23, 2026, 08:22 PM UTC

    Status: Resolved Our team has confirmed this is now fully resolved. We apologize for any impact this had on your operation, please reach out to Pylon support with any questions. Affected components Dashboard (Operational)

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