Purelink Outage History

Purelink is up right now

There were 5 Purelink outages since February 12, 2026 totaling 178h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.purelink.nz

Minor April 26, 2026

Degraded Service - Morrinsville/Tauhei area

Detected by Pingoru
Apr 26, 2026, 12:09 AM UTC
Resolved
Apr 27, 2026, 02:07 AM UTC
Duration
1d 1h
Affected: PureLink Wireless
Timeline · 5 updates
  1. identified Apr 26, 2026, 12:09 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville/Tauhei area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Apr 26, 2026, 06:22 AM UTC

    Our Field team is still working on a fix for this issue, we will continue to monitor for any changes.

  3. identified Apr 26, 2026, 09:51 PM UTC

    Technicians are currently heading to site again this morning. An update on the outage will be posted once the fault has been identified

  4. identified Apr 26, 2026, 11:38 PM UTC

    Technicians have identified the cause of the issue and are working on a resolution

  5. resolved Apr 27, 2026, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Degraded Service - Whatawhata area

Detected by Pingoru
Mar 24, 2026, 11:01 PM UTC
Resolved
Mar 25, 2026, 02:04 AM UTC
Duration
3h 3m
Affected: PureLink Wireless
Timeline · 4 updates
  1. identified Mar 24, 2026, 11:01 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Whatawhata area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Mar 24, 2026, 11:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 24, 2026, 11:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 02:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Copper Internet Outage

Detected by Pingoru
Feb 17, 2026, 09:53 PM UTC
Resolved
Feb 18, 2026, 03:56 AM UTC
Duration
6h 2m
Timeline · 3 updates
  1. identified Feb 17, 2026, 09:53 PM UTC

    Some services may be experiencing an outage on their copper connections due to an incident with out Upstream Provider. Current ETR is 17:30 today.

  2. identified Feb 17, 2026, 10:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 18, 2026, 03:56 AM UTC

    Service has been restored.

Read the full incident report →

Minor February 13, 2026

Severe weather - Kawhia & Aotea

Detected by Pingoru
Feb 13, 2026, 08:50 AM UTC
Resolved
Feb 18, 2026, 10:27 PM UTC
Duration
5d 13h
Affected: PureLink WirelessPureLink 4G Wireless
Timeline · 3 updates
  1. monitoring Feb 13, 2026, 08:50 AM UTC

    Due to severe weather in the region power delivery to several sites have been affected. Backups are holding however due to flooding and road closures we are unable to access these sites in the event of extended power failure. We will continue to monitor and provide updates as necessary.

  2. monitoring Feb 15, 2026, 07:51 PM UTC

    One NZ is currently experiencing an outage in the Kawhia / Aotea area. This is affecting 4G wireless connections in the area. PureLink Fixed Wireless services were not affected by this event.

  3. resolved Feb 18, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

FWA Outage

Detected by Pingoru
Feb 12, 2026, 09:13 AM UTC
Resolved
Feb 12, 2026, 06:39 PM UTC
Duration
9h 25m
Affected: PureLink 4G Wireless
Timeline · 4 updates
  1. investigating Feb 12, 2026, 09:13 AM UTC

    We have been informed by our service partner of an issue affecting all 4G FWA connections nation wide. They are currently investigating the issue and implementing a fix. We will provide updates as they are received.

  2. monitoring Feb 12, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 12, 2026, 09:59 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 12, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

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