Purelink Outage History

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Purelink had 17 outages in the last 2 years totaling 215h 52m of downtime — averaging 0.7 incidents per month.

There were 17 Purelink outages since December 2, 2025 totaling 215h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.purelink.nz

Notice August 5, 2026

Unplanned 4G Outage

Detected by Pingoru
Aug 05, 2026, 02:45 AM UTC
Resolved
Aug 05, 2026, 04:27 AM UTC
Duration
1h 41m
Affected: PureLink 4G Wireless
Timeline · 4 updates
  1. investigating Aug 05, 2026, 02:45 AM UTC

    We are aware of an outage affecting 4G / FWA services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.

  2. identified Aug 05, 2026, 02:47 AM UTC

    This issue has been identified as an outage with our upstream provider, we will work to have this resolved as soon as possible.

  3. monitoring Aug 05, 2026, 02:59 AM UTC

    Our 4G partner has identified the issue and has implemented a fix, we are monitoring the results

  4. resolved Aug 05, 2026, 04:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2026

Emergency maintenance - Kawhia / Aotea

Detected by Pingoru
Aug 01, 2026, 11:10 PM UTC
Resolved
Aug 02, 2026, 12:03 AM UTC
Duration
53m
Affected: PureLink Wireless
Timeline · 2 updates
  1. identified Aug 01, 2026, 11:10 PM UTC

    We are currently performing emergency maintenance on a tower feeding connections in the Kawhia / Aotea area. This maintenance is to prevent widespread unexpected outage. We do not expect any customer impact.

  2. resolved Aug 02, 2026, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2026

Wireless service outage - Waitetuna / Te Uku / Ruapuke

Detected by Pingoru
Jul 29, 2026, 09:33 PM UTC
Resolved
Jul 30, 2026, 12:07 AM UTC
Duration
2h 34m
Affected: PureLink Wireless
Timeline · 3 updates
  1. identified Jul 29, 2026, 09:33 PM UTC

    We are aware of an issue currently affecting wireless services in the greater Waitetuna area. Engineers are currently investigating the issue and updates will be provided as they are received.

  2. monitoring Jul 29, 2026, 11:16 PM UTC

    Technicians are on site and a fix has been implemented. We are currently monitoring the results.

  3. resolved Jul 30, 2026, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2026

Fibre Outage - Tuatahi First Fibre Connections

Detected by Pingoru
Jul 28, 2026, 01:05 AM UTC
Resolved
Jul 28, 2026, 04:56 AM UTC
Duration
3h 50m
Affected: Core NetworkTuatahi
Timeline · 4 updates
  1. investigating Jul 28, 2026, 01:05 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2026, 01:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2026, 01:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 04:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2026

Degraded Service - Morrinsville area

Detected by Pingoru
Jun 07, 2026, 01:06 AM UTC
Resolved
Jun 07, 2026, 04:14 AM UTC
Duration
3h 7m
Affected: PureLink Wireless
Timeline · 3 updates
  1. identified Jun 07, 2026, 01:06 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Jun 07, 2026, 03:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 07, 2026, 04:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2026

Unplanned Outage - Ngahinapouri

Detected by Pingoru
May 15, 2026, 07:17 PM UTC
Resolved
May 16, 2026, 01:34 AM UTC
Duration
6h 17m
Affected: PureLink Wireless
Timeline · 3 updates
  1. investigating May 15, 2026, 07:17 PM UTC

    We are aware of an outage affecting fixed wireless services in the Ngahinapouri area. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.

  2. investigating May 15, 2026, 10:32 PM UTC

    We have a technician on site investigating the cause of this fault, currently most connections are back online as a backup has been put in place.

  3. resolved May 16, 2026, 01:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 26, 2026

Degraded Service - Morrinsville/Tauhei area

Detected by Pingoru
Apr 26, 2026, 12:09 AM UTC
Resolved
Apr 27, 2026, 02:07 AM UTC
Duration
1d 1h
Affected: PureLink Wireless
Timeline · 5 updates
  1. identified Apr 26, 2026, 12:09 AM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville/Tauhei area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Apr 26, 2026, 06:22 AM UTC

    Our Field team is still working on a fix for this issue, we will continue to monitor for any changes.

  3. identified Apr 26, 2026, 09:51 PM UTC

    Technicians are currently heading to site again this morning. An update on the outage will be posted once the fault has been identified

  4. identified Apr 26, 2026, 11:38 PM UTC

    Technicians have identified the cause of the issue and are working on a resolution

  5. resolved Apr 27, 2026, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Degraded Service - Whatawhata area

Detected by Pingoru
Mar 24, 2026, 11:01 PM UTC
Resolved
Mar 25, 2026, 02:04 AM UTC
Duration
3h 3m
Affected: PureLink Wireless
Timeline · 4 updates
  1. identified Mar 24, 2026, 11:01 PM UTC

    Some customers may be experiencing slower speeds or intermittent connectivity in the Whatawhata area. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. identified Mar 24, 2026, 11:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 24, 2026, 11:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 02:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Copper Internet Outage

Detected by Pingoru
Feb 17, 2026, 09:53 PM UTC
Resolved
Feb 18, 2026, 03:56 AM UTC
Duration
6h 2m
Timeline · 3 updates
  1. identified Feb 17, 2026, 09:53 PM UTC

    Some services may be experiencing an outage on their copper connections due to an incident with out Upstream Provider. Current ETR is 17:30 today.

  2. identified Feb 17, 2026, 10:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 18, 2026, 03:56 AM UTC

    Service has been restored.

Read the full incident report →

Minor February 13, 2026

Severe weather - Kawhia & Aotea

Detected by Pingoru
Feb 13, 2026, 08:50 AM UTC
Resolved
Feb 18, 2026, 10:27 PM UTC
Duration
5d 13h
Affected: PureLink WirelessPureLink 4G Wireless
Timeline · 3 updates
  1. monitoring Feb 13, 2026, 08:50 AM UTC

    Due to severe weather in the region power delivery to several sites have been affected. Backups are holding however due to flooding and road closures we are unable to access these sites in the event of extended power failure. We will continue to monitor and provide updates as necessary.

  2. monitoring Feb 15, 2026, 07:51 PM UTC

    One NZ is currently experiencing an outage in the Kawhia / Aotea area. This is affecting 4G wireless connections in the area. PureLink Fixed Wireless services were not affected by this event.

  3. resolved Feb 18, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

FWA Outage

Detected by Pingoru
Feb 12, 2026, 09:13 AM UTC
Resolved
Feb 12, 2026, 06:39 PM UTC
Duration
9h 25m
Affected: PureLink 4G Wireless
Timeline · 4 updates
  1. investigating Feb 12, 2026, 09:13 AM UTC

    We have been informed by our service partner of an issue affecting all 4G FWA connections nation wide. They are currently investigating the issue and implementing a fix. We will provide updates as they are received.

  2. monitoring Feb 12, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 12, 2026, 09:59 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 12, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Hamilton Central Fibre Outage

Detected by Pingoru
Jan 27, 2026, 12:35 AM UTC
Resolved
Jan 27, 2026, 01:38 AM UTC
Duration
1h 2m
Affected: Tuatahi
Timeline · 4 updates
  1. investigating Jan 27, 2026, 12:35 AM UTC

    We are currently investigating an issue with Hamilton Central Fibre connections from Tuatahi First Fibre. We will update this status as we get further information.

  2. investigating Jan 27, 2026, 12:35 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 27, 2026, 12:38 AM UTC

    Tuatahi has implemented a fix for this fibre outage, we will be monitoring affected connections

  4. resolved Jan 27, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Wireless Internet Service Outage - Waitetuna/Te Uku/Ohautira/Waingaro areas

Detected by Pingoru
Jan 15, 2026, 03:55 AM UTC
Resolved
Jan 15, 2026, 07:07 AM UTC
Duration
3h 11m
Affected: PureLink Wireless
Timeline · 3 updates
  1. identified Jan 15, 2026, 03:55 AM UTC

    Some customers may be experiencing an internet outage or degraded performance in the Waitetuna/Te Uku/Ohautira/Waingaro areas. Our team is investigating the issue and will provide updates as we work to resolve it.

  2. monitoring Jan 15, 2026, 04:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 07:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2026

Unplanned Outage - Aotea area

Detected by Pingoru
Jan 06, 2026, 07:25 PM UTC
Resolved
Jan 07, 2026, 01:11 AM UTC
Duration
5h 45m
Affected: PureLink Wireless
Timeline · 4 updates
  1. investigating Jan 06, 2026, 07:25 PM UTC

    We are aware of an outage affecting fixed wireless services in the Aotea area. Our team is investigating the cause of this issue

  2. investigating Jan 06, 2026, 08:45 PM UTC

    A technician is currently on his way to the site to investigate the issue

  3. identified Jan 06, 2026, 10:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 07, 2026, 01:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2025

Degraded wireless performance, Morrinsville

Detected by Pingoru
Dec 23, 2025, 09:25 PM UTC
Resolved
Dec 24, 2025, 02:39 AM UTC
Duration
5h 13m
Affected: PureLink Wireless
Timeline · 4 updates
  1. investigating Dec 23, 2025, 09:25 PM UTC

    Our engineering team have identified an issue affecting wireless services in the Morrisville/Harbottle area. A fix is currently being implemented.

  2. monitoring Dec 24, 2025, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 24, 2025, 12:33 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 24, 2025, 02:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 7, 2025

Fixed Wireless Outage - Te Akau/Raglan Areas

Detected by Pingoru
Dec 07, 2025, 09:18 PM UTC
Resolved
Dec 07, 2025, 10:15 PM UTC
Duration
57m
Affected: PureLink Wireless
Timeline · 5 updates
  1. investigating Dec 07, 2025, 09:18 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 07, 2025, 09:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 07, 2025, 09:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 07, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 07, 2025, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 2, 2025

Wireless Outage - Ngāhinapōuri

Detected by Pingoru
Dec 02, 2025, 06:02 PM UTC
Resolved
Dec 02, 2025, 09:12 PM UTC
Duration
3h 9m
Affected: PureLink Wireless
Timeline · 3 updates
  1. identified Dec 02, 2025, 06:02 PM UTC

    Our engineers have identified an issue affecting wireless service in Ngāhinapōuri. Field technicians are currently on route to further investigate the issue.

  2. monitoring Dec 02, 2025, 07:13 PM UTC

    Technicians have arrived onsite and resolved the issue, we will continue to monitor for any further impact.

  3. resolved Dec 02, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →