Purelink had 18 outages in the last 2 years totaling 219h 8m of downtime — averaging 0.7 incidents per month.
There were 18 Purelink outages since December 2, 2025 totaling 219h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
Tuatahi Fibre is currently experiencing intermittent issues affecting part of their network in Hamilton and Tauranga. Their team is actively investigating to resolve this as soon as possible.
Tuatahi First Fibre has advised that a fix has been implemented to resolve these Fibre issues and they will be monitoring the results.
We are aware of an outage affecting 4G / FWA services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.
This issue has been identified as an outage with our upstream provider, we will work to have this resolved as soon as possible.
Our 4G partner has identified the issue and has implemented a fix, we are monitoring the results
This incident has been resolved.
We are currently performing emergency maintenance on a tower feeding connections in the Kawhia / Aotea area. This maintenance is to prevent widespread unexpected outage. We do not expect any customer impact.
This incident has been resolved.
We are aware of an issue currently affecting wireless services in the greater Waitetuna area. Engineers are currently investigating the issue and updates will be provided as they are received.
Technicians are on site and a fix has been implemented. We are currently monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville area. Our team is investigating the issue and will provide updates as we work to resolve it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an outage affecting fixed wireless services in the Ngahinapouri area. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.
We have a technician on site investigating the cause of this fault, currently most connections are back online as a backup has been put in place.
This incident has been resolved.
Some customers may be experiencing slower speeds or intermittent connectivity in the Morrinsville/Tauhei area. Our team is investigating the issue and will provide updates as we work to resolve it.
Our Field team is still working on a fix for this issue, we will continue to monitor for any changes.
Technicians are currently heading to site again this morning. An update on the outage will be posted once the fault has been identified
Technicians have identified the cause of the issue and are working on a resolution
This incident has been resolved.
Some customers may be experiencing slower speeds or intermittent connectivity in the Whatawhata area. Our team is investigating the issue and will provide updates as we work to resolve it.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some services may be experiencing an outage on their copper connections due to an incident with out Upstream Provider. Current ETR is 17:30 today.
We are continuing to work on a fix for this issue.
Service has been restored.
Due to severe weather in the region power delivery to several sites have been affected. Backups are holding however due to flooding and road closures we are unable to access these sites in the event of extended power failure. We will continue to monitor and provide updates as necessary.
One NZ is currently experiencing an outage in the Kawhia / Aotea area. This is affecting 4G wireless connections in the area. PureLink Fixed Wireless services were not affected by this event.
This incident has been resolved.
We have been informed by our service partner of an issue affecting all 4G FWA connections nation wide. They are currently investigating the issue and implementing a fix. We will provide updates as they are received.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue with Hamilton Central Fibre connections from Tuatahi First Fibre. We will update this status as we get further information.
We are continuing to investigate this issue.
Tuatahi has implemented a fix for this fibre outage, we will be monitoring affected connections
This incident has been resolved.
Some customers may be experiencing an internet outage or degraded performance in the Waitetuna/Te Uku/Ohautira/Waingaro areas. Our team is investigating the issue and will provide updates as we work to resolve it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an outage affecting fixed wireless services in the Aotea area. Our team is investigating the cause of this issue
A technician is currently on his way to the site to investigate the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our engineering team have identified an issue affecting wireless services in the Morrisville/Harbottle area. A fix is currently being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineers have identified an issue affecting wireless service in Ngāhinapōuri. Field technicians are currently on route to further investigate the issue.
Technicians have arrived onsite and resolved the issue, we will continue to monitor for any further impact.
This incident has been resolved.