Ping Identity experienced a critical incident on August 6, 2025 affecting support.pingidentity.com, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2025, 12:48 AM UTC
Our Support Community is experiencing a temporary outage. Access to the Customer Portal and the Community are currently unavailable. We’re aware of the issue and are actively working on restoring services as soon as possible. To report a Severity 1 issue or if would like to create a case or check on the status of an existing case, please contact us by phone: * North America - U.S. and Canada: +1.855.355.7464 * APAC - Asia Pacific and Japan: +61 1800 370 672 * EMEA - Europe, Middle East and Africa: +44 (0) 808 196 0788 We apologize for the inconvenience. The Ping Identity Team
- identified Aug 06, 2025, 01:04 AM UTC
A TLS certificate issue was identified, and the team is working on a fix.
- monitoring Aug 06, 2025, 01:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 01:20 AM UTC
This incident has been resolved.