Ping Identity incident
PingID - US Region - Service Disruption
Ping Identity experienced a critical incident on August 20, 2026 affecting PingID Authenticator, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 05:41 PM UTC
Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Aug 20, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Aug 20, 2026, 06:47 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.