Ping Identity experienced a minor incident on October 2, 2026 affecting PingOne MFA and PingOne MFA and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 03:57 PM UTC
Ping Identity is aware of an issue impacting PingOne MFA at a global level. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Oct 02, 2026, 04:23 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne MFA at a global level. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Oct 02, 2026, 04:40 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.