Ping Identity incident

PingID iOS app crashes affecting authentications

Notice Resolved View vendor source →

Ping Identity experienced a notice incident on September 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 11:00 PM UTC
Resolved
Sep 28, 2026, 11:00 PM UTC
Duration
—
Detected by Pingoru
Sep 28, 2026, 11:00 PM UTC

Update timeline

  1. resolved Sep 29, 2026, 08:50 AM UTC

    Ping Identity has identified an issue in Google Firebase, a third-party service used by the PingID iOS app. Some users might experienced an unexpected app closure when opened the app or attempted authentication. The issue was not caused by a PingID deployment or Ping service disruption. The issue has been resolved by Google at 03:00am UTC. Firebase issue in Github: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5884287771