Ping Identity experienced a minor incident on July 18, 2026 affecting PingOne Protect, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 18, 2026, 09:03 PM UTC
Ping Identity has identified the cause of an issue impacting Protect in the US. Our teams are implementing a fix. Impact: Currently there is at most a five second delay in Project traffic. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- identified Jul 18, 2026, 10:06 PM UTC
We continue to work on a fix for the identified issue.
- resolved Jul 18, 2026, 11:08 PM UTC
This incident has been resolved.