Ping Identity incident
PingOne for Enterprise - NA region - SSO and Admin Degradation
Ping Identity experienced a minor incident on September 24, 2026 affecting Administration API and Administration Portal and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 02:52 PM UTC
Ping Identity is aware of an issue impacting PingOne for Enterprise in EU and NA region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- investigating Sep 24, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
- identified Sep 24, 2026, 03:00 PM UTC
Ping Identity has identified the cause of an issue impacting PingOne for Enterprise in the NA region. Our teams are implementing a fix. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 24, 2026, 03:21 PM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- resolved Sep 24, 2026, 04:00 PM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.