Ping Identity incident
Customer Support Portal degraded performance
Ping Identity experienced a minor incident on September 16, 2026 affecting support.pingidentity.com, lasting 4h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 09:20 AM UTC
Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to restore service as soon as possible. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Sep 16, 2026, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 02:01 PM UTC
This incident has been resolved.