Ping Identity incident
PingOne Dock Intermittent High Response Time
Ping Identity experienced a minor incident on August 5, 2026 affecting PingOne Dock and PingOne Dock and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2026, 08:16 AM UTC
Ping Identity has identified the cause of an issue impacting PingOne Dock in Sydney (australia-southeast1). Our teams are implementing a fix. Intermittent High Response Time Logging In to PingOne Dock. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Aug 05, 2026, 08:33 AM UTC
A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
- monitoring Aug 05, 2026, 09:16 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2026, 09:17 AM UTC
This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.