Is Ping Identity down?

Last checked 10m ago
Current status
Ping Identity has degraded performance

Active incident: Customer Support Portal degraded performance

Official status page: https://status.pingidentity.com · Polled every 5 minutes · 161 components tracked

Ping Identity is reporting degraded performance right now (last checked 10m ago). Services are up but slower or partially failing.

Real-time Ping Identity status, recent outages, and incident history — pulled directly from Ping Identity's official status page at https://status.pingidentity.com every 5 minutes. Pingoru tracks 161 Ping Identity services and has captured 43 incidents in the last 90 days (99.87% uptime). Get email, Slack, Discord, or webhook alerts the moment Ping Identity reports a new incident — free for 5 monitors, no credit card.

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Ping Identity uptime 99.87% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 2h 27m
    Started Sep 16, 2026, 09:20 AM UTC
    support.pingidentity.com
    Timeline · 1 update
    • identified · Sep 16, 2026, 09:20 AM UTC

      Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North America (U.S. and Canada): +1.855.355.7464 APAC (Asia Pacific and Japan): +61 1800 370 672 EMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788 We apologise for the inconvenience and are actively working to restore service as soon as possible. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    Latest: Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case: North Am…

Recent outages & incidents

Past 90 days
  1. Resolved 2h 51m
    Started Sep 04, 2026, 02:58 AM UTC · Resolved Sep 04, 2026, 05:50 AM UTC
    United States West Customer Admin PortalUnited States East Customer Admin Portal
    Timeline · 5 updates
    • investigating · Sep 04, 2026, 02:58 AM UTC

      Ping Identity is aware of an issue impacting our logging systems in the US1/US2 regions. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • investigating · Sep 04, 2026, 03:31 AM UTC

      Ping Identity has identified an issue impacting our PingOne Advanced Services logging systems in US-East and US-West regions. Our teams are actively working on mitigation measures. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • identified · Sep 04, 2026, 04:42 AM UTC

      Ping Identity has identified an issue with a third-party system supporting our PingOne Advanced Services logging systems in the US West region. Note that this may indirectly affect the US East region. Our teams have identified and applied mitigation measures on all impacted production environments and are continuing to work on other affected environments. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • monitoring · Sep 04, 2026, 05:41 AM UTC

      A fix has been implemented and we are monitoring closely to confirm recovery. Affected production environments have been mitigated. Remediation of remaining affected non-production environments is in progress. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • resolved · Sep 04, 2026, 05:50 AM UTC

      This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

    Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

  2. Resolved 1h 4m
    Started Sep 02, 2026, 11:40 PM UTC · Resolved Sep 03, 2026, 12:45 AM UTC
    DaVinci - Runtime
    Timeline · 4 updates
    • investigating · Sep 02, 2026, 11:40 PM UTC

      Ping Identity is aware of an issue impacting PingOne DaVinci in the EU region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • investigating · Sep 02, 2026, 11:44 PM UTC

      We are continuing to investigate this issue.

    • monitoring · Sep 03, 2026, 12:12 AM UTC

      A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • resolved · Sep 03, 2026, 12:45 AM UTC

      This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

    Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

  3. Resolved 2h 5m
    Started Sep 01, 2026, 03:44 PM UTC · Resolved Sep 01, 2026, 05:50 PM UTC
    Timeline · 4 updates
    • investigating · Sep 01, 2026, 03:33 PM UTC

      Ping Identity is aware of an issue impacting PingOne Advanced Identity Cloud in the US Central Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • identified · Sep 01, 2026, 03:44 PM UTC

      There is an issue with a third-party system supporting PingOne Advanced Identity Cloud. This is impacting some customers inbound traffic at this time. We will provide the next update in approximately 60 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • monitoring · Sep 01, 2026, 04:31 PM UTC

      We are monitoring closely for any further disruptions and confirm recovery of services. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • resolved · Sep 01, 2026, 05:50 PM UTC

      This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

    Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

  4. Resolved 1h 5m
    Started Aug 20, 2026, 05:41 PM UTC · Resolved Aug 20, 2026, 06:47 PM UTC
    PingID Authenticator
    Timeline · 3 updates
    • investigating · Aug 20, 2026, 05:41 PM UTC

      Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • monitoring · Aug 20, 2026, 06:00 PM UTC

      A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

    • resolved · Aug 20, 2026, 06:47 PM UTC

      This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

    Latest: This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

  5. Resolved 44m
    Started Aug 16, 2026, 01:44 PM UTC · Resolved Aug 16, 2026, 02:29 PM UTC
    Timeline · 2 updates
    • investigating · Aug 16, 2026, 01:44 PM UTC

      We are currently investigating this issue.

    • resolved · Aug 16, 2026, 02:29 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Ping Identity outage history

10 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Ping Identity outage history →

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Outage history

Past 90 days · 15 incidents View full outage history →