PDQ Outage History

PDQ is up right now

PDQ had 53 outages in the last 2 years totaling 100h 55m of downtime — averaging 2.2 incidents per month.

There were 53 PDQ outages since September 19, 2025 totaling 100h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pdq.statuspage.io

Minor January 23, 2026

Connect: deployments not showing in the all deployments view

Detected by Pingoru
Jan 23, 2026, 03:27 PM UTC
Resolved
Jan 23, 2026, 04:10 PM UTC
Duration
43m
Affected: Deployments
Timeline · 2 updates
  1. investigating Jan 23, 2026, 03:27 PM UTC

    We're receiving reports from multiple customers that deployments are missing in the all deployments view yet visible for devices.

  2. resolved Jan 23, 2026, 04:10 PM UTC

    We've determined that deployments are indeed running and that this is a UI bug. We're going to address this issue during normal business hours on Monday.

Read the full incident report →

Minor January 21, 2026

Connect custom scans delayed

Detected by Pingoru
Jan 21, 2026, 03:27 PM UTC
Resolved
Jan 21, 2026, 05:53 PM UTC
Duration
2h 25m
Affected: Device Scans
Timeline · 3 updates
  1. investigating Jan 21, 2026, 03:27 PM UTC

    Custom scan results may be delayed by over an hour. We are currently investigating the issue.

  2. investigating Jan 21, 2026, 04:04 PM UTC

    We are continuing to investigate this issue. Current impact is that some scan results may be delayed by up to 1.5 hours.

  3. resolved Jan 21, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2026

Connect: Scheduled automations not running

Detected by Pingoru
Jan 20, 2026, 02:20 PM UTC
Resolved
Jan 20, 2026, 09:27 PM UTC
Duration
7h 7m
Affected: AutomationsDevice Scans
Timeline · 5 updates
  1. investigating Jan 20, 2026, 02:20 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 20, 2026, 02:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 20, 2026, 06:24 PM UTC

    The team is continuing to investigate the root cause and address residual processing delays related to automations and device scans. • Automations scheduled for after ~10:00 AM MST (including any upcoming automations) should now run as expected. • Automations scheduled between 7:30 AM and 10:00 AM MST may not have run. • Automations scheduled between 9:00 AM and 10:00 AM MST that did not run may still execute, but could be delayed by up to one hour. • Automations scheduled before 9:00 AM MST that did not run will not be retried automatically and may need to be run manually as a workaround.

  5. resolved Jan 20, 2026, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Connect - Degraded performance in scans

Detected by Pingoru
Jan 14, 2026, 03:55 PM UTC
Resolved
Jan 14, 2026, 08:04 PM UTC
Duration
4h 9m
Affected: Device Scans
Timeline · 3 updates
  1. investigating Jan 14, 2026, 03:55 PM UTC

    We are currently investigating this issue.

  2. identified Jan 14, 2026, 04:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 14, 2026, 08:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

SimpleMDM application performance: higher than usual error volume

Detected by Pingoru
Jan 13, 2026, 04:30 PM UTC
Resolved
Jan 13, 2026, 07:08 PM UTC
Duration
2h 37m
Affected: App Licensing and DistributionConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. investigating Jan 13, 2026, 05:30 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 13, 2026, 07:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

SimpleMDM Degraded Performance: Intermittent Device Enrollment Errors & Other Delays

Detected by Pingoru
Jan 12, 2026, 03:12 PM UTC
Resolved
Jan 12, 2026, 11:10 PM UTC
Duration
7h 57m
Affected: App Licensing and DistributionConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 3 updates
  1. investigating Jan 12, 2026, 03:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 12, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Delays on gathering device information

Detected by Pingoru
Dec 15, 2025, 06:19 PM UTC
Resolved
Dec 15, 2025, 10:04 PM UTC
Duration
3h 45m
Affected: DeploymentsDevice Scans
Timeline · 3 updates
  1. investigating Dec 15, 2025, 06:19 PM UTC

    We are currently investigating delays on device information such as online/offline device info, scans, and deployment information.

  2. monitoring Dec 15, 2025, 07:10 PM UTC

    Delays are no longer happening, and we are monitoring to make sure all items are resolved

  3. resolved Dec 15, 2025, 10:04 PM UTC

    After monitoring we are not seeing any more delays

Read the full incident report →

Minor December 9, 2025

Package updates are not syncing for Connect

Detected by Pingoru
Dec 09, 2025, 11:03 PM UTC
Resolved
Dec 10, 2025, 12:07 AM UTC
Duration
1h 4m
Affected: Package Library
Timeline · 3 updates
  1. investigating Dec 09, 2025, 11:03 PM UTC

    We are investigating an issue where packages updated today are not syncing.

  2. monitoring Dec 09, 2025, 11:19 PM UTC

    Package updates have successfully synced

  3. resolved Dec 10, 2025, 12:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 1, 2025

SimpleMDM application degraded performance

Detected by Pingoru
Dec 01, 2025, 08:00 AM UTC
Resolved
Dec 01, 2025, 10:10 PM UTC
Duration
14h 10m
Affected: App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 3 updates
  1. monitoring Dec 01, 2025, 09:05 PM UTC

    SimpleMDM application is intermittently slow or failing to respond.

  2. monitoring Dec 01, 2025, 09:06 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 01, 2025, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

All SmartDeploy services unavailable due to Cloudflare outage

Detected by Pingoru
Nov 18, 2025, 01:21 PM UTC
Resolved
Nov 18, 2025, 05:52 PM UTC
Duration
4h 31m
Affected: SmartDeploy
Timeline · 5 updates
  1. investigating Nov 18, 2025, 01:21 PM UTC

    https://www.smartdeploy.com may be unavailable in some regions due to the ongoing Cloudflare outage.

  2. investigating Nov 18, 2025, 01:45 PM UTC

    All APIs and service URLs are impacted as of this time.

  3. investigating Nov 18, 2025, 03:39 PM UTC

    Cloudflare has reported a fix for their outage, and services seem online and stable. We will continue monitoring to ensure stability.

  4. monitoring Nov 18, 2025, 03:40 PM UTC

    Cloudflare has reported a fix for their outage, and services seem online and stable. We will continue monitoring to ensure stability.

  5. resolved Nov 18, 2025, 05:52 PM UTC

    Services are fully operational at this time.

Read the full incident report →

Minor November 14, 2025

Connect devices list not fully loading in some instances

Detected by Pingoru
Nov 14, 2025, 09:33 PM UTC
Resolved
Nov 14, 2025, 11:15 PM UTC
Duration
1h 41m
Affected: Device ScansReports
Timeline · 4 updates
  1. investigating Nov 14, 2025, 09:33 PM UTC

    We're investigating reports today where a customer has clicked on the All Devices page and the list only partially loads.

  2. identified Nov 14, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 14, 2025, 09:44 PM UTC

    Correction to earlier post - no issues have been reported with the reporting page.

  4. resolved Nov 14, 2025, 11:15 PM UTC

    This is fixed. Any customer still seeing the wrong number of devices on the All Devices page should simply refresh the browser page.

Read the full incident report →

Critical November 4, 2025

Connect - Devices offline

Detected by Pingoru
Nov 04, 2025, 08:08 PM UTC
Resolved
Nov 04, 2025, 08:39 PM UTC
Duration
30m
Affected: PDQ Connect Agent
Timeline · 3 updates
  1. investigating Nov 04, 2025, 08:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 04, 2025, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Deploys delayed showing in deployment list

Detected by Pingoru
Nov 04, 2025, 04:33 PM UTC
Resolved
Nov 04, 2025, 05:16 PM UTC
Duration
42m
Affected: Deployments
Timeline · 2 updates
  1. monitoring Nov 04, 2025, 04:33 PM UTC

    Deployments may be delayed to show on deployment list.

  2. resolved Nov 04, 2025, 05:16 PM UTC

    Deploys are now caught up and showing up immediately on the deploys page.

Read the full incident report →

Minor November 3, 2025

Delays in group counts updating

Detected by Pingoru
Nov 03, 2025, 05:12 PM UTC
Resolved
Nov 03, 2025, 11:49 PM UTC
Duration
6h 36m
Affected: Device Scans
Timeline · 3 updates
  1. investigating Nov 03, 2025, 05:12 PM UTC

    We are currently investigating an issue with group count updates being delayed.

  2. monitoring Nov 03, 2025, 07:43 PM UTC

    All group changing queues, have caught up. Monitoring to make sure issue is fully resolved.

  3. resolved Nov 03, 2025, 11:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 29, 2025

SmartDeploy console/web login unavailable due to Azure outage

Detected by Pingoru
Oct 29, 2025, 05:06 PM UTC
Resolved
Oct 30, 2025, 02:00 PM UTC
Duration
20h 54m
Affected: SmartDeploy
Timeline · 4 updates
  1. identified Oct 29, 2025, 05:06 PM UTC

    SmartDeploy console/web login unavailable due to Azure outage

  2. identified Oct 29, 2025, 08:07 PM UTC

    Azure is rolling out a fix that could take between 2-4 hours to show improvement and restoration of services. Logins are still affected during this time.

  3. monitoring Oct 29, 2025, 08:53 PM UTC

    Users have reported being able to log in now

  4. resolved Oct 30, 2025, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Custom scans are delayed

Detected by Pingoru
Oct 29, 2025, 04:34 PM UTC
Resolved
Oct 29, 2025, 07:33 PM UTC
Duration
2h 59m
Affected: Device Scans
Timeline · 2 updates
  1. investigating Oct 29, 2025, 04:34 PM UTC

    Custom scans are delayed.

  2. resolved Oct 29, 2025, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Connect scans are currently delayed

Detected by Pingoru
Oct 22, 2025, 02:12 PM UTC
Resolved
Oct 22, 2025, 05:08 PM UTC
Duration
2h 56m
Affected: Device Scans
Timeline · 4 updates
  1. investigating Oct 22, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 22, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 22, 2025, 04:05 PM UTC

    Custom scans are still delayed. All other scans should be working normally.

  4. resolved Oct 22, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Due to AWS issues some users are reporting issues related to TOTP and MFA

Detected by Pingoru
Oct 20, 2025, 06:11 PM UTC
Resolved
Oct 20, 2025, 10:12 PM UTC
Duration
4h 1m
Affected: Auth
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 06:11 PM UTC

    We are seeing sparatic issues specifcally when sending sms codes. We are currently monitory and let you know when its resolved.

  2. resolved Oct 20, 2025, 10:12 PM UTC

    Performance has gone back to normal

Read the full incident report →

Critical October 15, 2025

Our Package and Collection Library is currently down. We are investigating.

Detected by Pingoru
Oct 15, 2025, 05:21 PM UTC
Resolved
Oct 15, 2025, 05:31 PM UTC
Duration
9m
Affected: Deploy & Inventory Package Library
Timeline · 3 updates
  1. investigating Oct 15, 2025, 05:21 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 15, 2025, 05:21 PM UTC

    We are currently investigating the library outage.

  3. resolved Oct 15, 2025, 05:31 PM UTC

    We found the issue and applied a fix. Both the Package and Collection libraries are now operational.

Read the full incident report →

Minor October 15, 2025

Some Connect devices are offline and scans are currently delayed

Detected by Pingoru
Oct 15, 2025, 02:12 PM UTC
Resolved
Oct 15, 2025, 03:36 PM UTC
Duration
1h 23m
Affected: Device Scans
Timeline · 3 updates
  1. investigating Oct 15, 2025, 02:12 PM UTC

    Connect scans are seeing a delay, and some devices are shown as offline. Scans are taking longer than usual to complete.

  2. monitoring Oct 15, 2025, 03:16 PM UTC

    We've identified the issue and are currently monitoring it.

  3. resolved Oct 15, 2025, 03:36 PM UTC

    Incident resolved devices are online and scanning at normal speed.

Read the full incident report →

Minor October 1, 2025

Connect Custom Scans are delayed about an hour

Detected by Pingoru
Oct 01, 2025, 04:27 PM UTC
Resolved
Oct 01, 2025, 05:35 PM UTC
Duration
1h 8m
Affected: Device Scans
Timeline · 3 updates
  1. investigating Oct 01, 2025, 04:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 01, 2025, 05:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025

MFA texts are slow to send

Detected by Pingoru
Sep 29, 2025, 03:52 PM UTC
Resolved
Sep 29, 2025, 06:58 PM UTC
Duration
3h 5m
Affected: Auth
Timeline · 3 updates
  1. investigating Sep 29, 2025, 03:52 PM UTC

    Users using text messages for MFA may receive texts very delayed. This appears to be for users on Tmobile or Altice networks

  2. monitoring Sep 29, 2025, 04:42 PM UTC

    We are seeing messages come through regularly now.

  3. resolved Sep 29, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 25, 2025

SimpleMDM Service Performance Degraded

Detected by Pingoru
Sep 25, 2025, 03:30 PM UTC
Resolved
Sep 25, 2025, 09:30 PM UTC
Duration
6h
Affected: App Licensing and DistributionConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)
Timeline · 2 updates
  1. monitoring Sep 25, 2025, 09:01 PM UTC

    Observed performance degradation of the SimpleMDM service. This may have caused delayed delivery of profile and app installations and intermittent enrollment errors. A resolution has been identified and implemented, but we are continuing to monitor.

  2. resolved Sep 26, 2025, 08:07 AM UTC

    This incident has been resolved.

Read the full incident report →