PDQ Outage History

PDQ is up right now

Pingoru has recorded 75 incidents for PDQ: 68 in the last 12 months and 22 in the last 90 days.

Source: pdq.statuspage.io

75incidents recorded
68last 12 months
22last 90 days
11 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct13%
Pingoru began tracking PDQ in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026330 of 720 (4%)
May 202626 of 744 (1%)
June 202659 of 720 (1%)
July 2026754 of 744 (7%)
August 20268131 of 744 (18%)
September 2026698 of 720 (14%)
October 2026474 of 587 (13%)

Incidents, newest first

Minor June 2, 2026 Microsoft 365 is experiencing an outage affecting logging in 3h 20m Web Admin

Started Jun 02, 2026, 07:35 PM UTC· resolved Jun 02, 2026, 10:55 PM UTC

  1. identified Jun 02, 2026, 07:35 PM UTC

    Microsoft 365 is experiencing an outage affecting logging in that is affecting some of customer ability to login

  2. identified Jun 02, 2026, 08:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026 Connect Incident - Delayed device group membership updates and automations 3h 30m Automations, Deployments, Device Scans

Started May 11, 2026, 02:23 PM UTC· resolved May 11, 2026, 05:53 PM UTC

  1. investigating May 11, 2026, 02:23 PM UTC

    Connect is currently experiencing a delay in updates to device group memberships and triggered automations. The team is working to resolve the issue.

  2. identified May 11, 2026, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 17, 2026 Connect Incident - Intermittent Connect Outages 1d Deployments, Device Scans, Package Library, Vulnerability Management

Started Apr 17, 2026, 03:48 AM UTC· resolved Apr 18, 2026, 04:07 AM UTC

  1. investigating Apr 17, 2026, 03:48 AM UTC

    We are currently experiencing issues with degradation of Connect services. You may experience slower than normal responses for deployments, etc.

  2. monitoring Apr 17, 2026, 06:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Apr 17, 2026, 06:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 17, 2026, 06:19 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 17, 2026, 07:57 AM UTC

    All Connect services are currently down. We are continuing to work on a fix.

  6. identified Apr 17, 2026, 08:50 AM UTC

    We've applied a fix and we're working to get services back to normal.

  7. identified Apr 17, 2026, 08:51 AM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Apr 17, 2026, 09:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. identified Apr 17, 2026, 01:59 PM UTC

    Connect is currently experiencing issues with Deployments and other services. We're working on a fix for the issue and hope to have things back up and running soon.

  10. identified Apr 17, 2026, 06:32 PM UTC

    Connect is experiencing intermittent outages and service degradation. We're working on a fix for the issue and hope to have things back up and running soon

  11. identified Apr 17, 2026, 08:17 PM UTC

    All Connect services are currently down and we are working to restore service. Thank you for your patience.

  12. identified Apr 17, 2026, 09:09 PM UTC

    PDQ Connect is currently experiencing a service disruption that began at approximately 12:00 AM ET (04:00 UTC) April 17th. The issue is related to an unexpected database problem that has caused the application to be intermittently unavailable and has resulted in delays in deployment and device data processing. Our team is actively working to resolve the issue and restore full service. We apologize for the disruption and will provide updates as they become available.

  13. monitoring Apr 18, 2026, 03:14 AM UTC

    A fix has been implemented and we are monitoring the results

  14. resolved Apr 18, 2026, 04:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 16, 2026 Connect is down 1h 18m Automations, Deployments, Device Scans, Package Library and 4 more

Started Apr 16, 2026, 04:59 PM UTC· resolved Apr 16, 2026, 06:18 PM UTC

  1. investigating Apr 16, 2026, 04:59 PM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2026, 05:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2026, 05:28 PM UTC

    A fix has been implemented. The web console is now working. We're monitoring the system for some time before calling this fully resolved.

  4. monitoring Apr 16, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026 Delay in Group Recounts 3h 57m Automations

Started Apr 09, 2026, 05:02 PM UTC· resolved Apr 09, 2026, 09:00 PM UTC

  1. investigating Apr 09, 2026, 05:02 PM UTC

    We are currently investigating an issue with a delay in group count calculations. With group count delays automations triggered off groups will be delayed.

  2. investigating Apr 09, 2026, 06:02 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Apr 09, 2026, 07:16 PM UTC

    A fix has been implemented. Group recounts are still behind, but catching up. We are monitoring the fix to make sure the groups continue to update counts.

  4. investigating Apr 09, 2026, 07:39 PM UTC

    After monitoring the implemented fix we determined the issue is still occurring and are back to investigating the issue. Group count updates are delayed.

  5. resolved Apr 09, 2026, 09:00 PM UTC

    All delays have now caught up and group counts are up to date.

Read the full incident report →

Major March 31, 2026 Connect Incident: Issues with Automations and Reports 53m Automations, Reports

Started Mar 31, 2026, 04:23 PM UTC· resolved Mar 31, 2026, 05:16 PM UTC

  1. investigating Mar 31, 2026, 04:23 PM UTC

    We are currently experiencing an issue with automations and reports. We are actively working on the issue.

  2. investigating Mar 31, 2026, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2026, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 31, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026 SimpleMDM Incident: Widespread errors and site failing to load for many 27m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Mar 26, 2026, 08:30 PM UTC· resolved Mar 26, 2026, 08:58 PM UTC

  1. investigating Mar 26, 2026, 08:46 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 08:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 26, 2026, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 26, 2026, 08:50 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 26, 2026, 08:58 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 26, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026 Connect Software Tab missing some data from software scans 13h 33m Device Scans

Started Mar 24, 2026, 04:47 PM UTC· resolved Mar 25, 2026, 06:21 AM UTC

  1. identified Mar 24, 2026, 04:47 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 24, 2026, 08:41 PM UTC

    A fix has been implemented, we are monitoring the results, some data may be stale for the next few hours, and we will be working on fixing the data.

  3. resolved Mar 25, 2026, 06:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026 Connect device scans and deployment statues are delayed 6h 8m Automations, Device Scans

Started Mar 16, 2026, 01:54 PM UTC· resolved Mar 16, 2026, 08:02 PM UTC

  1. investigating Mar 16, 2026, 01:54 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 16, 2026, 02:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 16, 2026, 03:26 PM UTC

    This issue is still under investigation as we work to determine a resolution for the degraded performance.

  4. resolved Mar 16, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 SimpleMDM: Apple Business Manager Device Assignment Sync (DEP sync) experiencing significant delays for manual syncs 48m Apple Business Manager Device Assignment Sync (DEP)

Started Mar 13, 2026, 09:09 PM UTC· resolved Mar 13, 2026, 09:57 PM UTC

  1. identified Mar 13, 2026, 09:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 13, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 Connect Scans are delayed 2h 9m Automations, Deployments, Device Scans

Started Mar 13, 2026, 05:25 PM UTC· resolved Mar 13, 2026, 07:35 PM UTC

  1. investigating Mar 13, 2026, 05:25 PM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2026, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 12, 2026 SimpleMDM: Application Performance Degradation 4h 20m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Mar 12, 2026, 04:30 PM UTC· resolved Mar 12, 2026, 08:51 PM UTC

  1. investigating Mar 12, 2026, 05:22 PM UTC

    We are seeing significant delays across the product. We are currently investigating.

  2. investigating Mar 12, 2026, 05:47 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2026, 05:49 PM UTC

    We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.

  4. monitoring Mar 12, 2026, 06:32 PM UTC

    The site is back up and processes are picking back up. We are monitoring for additional issues.

  5. identified Mar 12, 2026, 08:02 PM UTC

    We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.

  6. monitoring Mar 12, 2026, 08:12 PM UTC

    We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.

  7. resolved Mar 12, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026 Connect Scans are backed up, deployments delayed 1h 32m Deployments, Device Scans

Started Mar 11, 2026, 02:56 PM UTC· resolved Mar 11, 2026, 04:28 PM UTC

  1. investigating Mar 11, 2026, 02:56 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 7, 2026 Connect - Inconsistent device "Online" status 32m PDQ Connect Agent

Started Mar 07, 2026, 06:31 PM UTC· resolved Mar 07, 2026, 07:04 PM UTC

  1. investigating Mar 07, 2026, 06:31 PM UTC

    Some customers may notice inconsistencies in the count of online devices. We are investigating alerts in our infrastructure.

  2. resolved Mar 07, 2026, 07:04 PM UTC

    We have resolved an issue with our metrics. This incident should have displayed no impact to customers.

Read the full incident report →

Notice February 20, 2026 SImpleMDM Outage 1h 17m App Licensing and Distribution, App Upload Processing, Configuration Profile Distribution, Apple Business Manager Device Assignment Sync (DEP)

Started Feb 20, 2026, 04:35 AM UTC· resolved Feb 20, 2026, 05:53 AM UTC

  1. investigating Feb 20, 2026, 04:35 AM UTC

    We are currently investigating an issue affecting all systems and will update our status as we understand the issue.

  2. resolved Feb 20, 2026, 05:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026 Scan Delays 3h 6m Automations, Device Scans

Started Feb 19, 2026, 04:02 PM UTC· resolved Feb 19, 2026, 07:09 PM UTC

  1. investigating Feb 19, 2026, 04:02 PM UTC

    We are currently investigating an issue causing slower scans related to automations and group counts.

  2. identified Feb 19, 2026, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 05:44 PM UTC

    A fix has been deployed and we are seeing good results and are currently monitoring those results.

  4. resolved Feb 19, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026 SimpleMDM - Intermittent 403 errors 1h 32m App Licensing and Distribution, Configuration Profile Distribution

Started Feb 16, 2026, 09:39 PM UTC· resolved Feb 16, 2026, 11:11 PM UTC

  1. investigating Feb 16, 2026, 09:39 PM UTC

    Customers report intermittently seeing 403 errors when attempting to make changes via UI or API. Currently it does not appear to be affecting all customers or actions. We are investigating.

  2. monitoring Feb 16, 2026, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2026, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026 Connect - Deployment slowdown observed 2h 3m Deployments

Started Feb 12, 2026, 05:02 PM UTC· resolved Feb 12, 2026, 07:05 PM UTC

  1. investigating Feb 12, 2026, 05:02 PM UTC

    We are investigating an issue with reported slowdown of deployments in Connect.

  2. identified Feb 12, 2026, 05:51 PM UTC

    We have resolved the issues causing backed up processing queues for deployments. There is still some backlog in the queues being worked through, but impacted users should start seeing improvements soon as these queues drain.

  3. resolved Feb 12, 2026, 07:05 PM UTC

    Queues have all caught up and deployments are operational.

Read the full incident report →

Critical February 11, 2026 Login failure - Desktop and Web consoles 1d SmartDeploy

Started Feb 11, 2026, 02:37 PM UTC· resolved Feb 12, 2026, 03:08 PM UTC

  1. investigating Feb 11, 2026, 02:37 PM UTC

    We are investigating an issue preventing users from logging in to the desktop and web consoles for Smart Deploy.

  2. investigating Feb 11, 2026, 02:51 PM UTC

    Users are beginning to be able to access the desktop app, web portal still appears affected.

  3. investigating Feb 11, 2026, 07:05 PM UTC

    We are continuing to investigate the issue.

  4. investigating Feb 11, 2026, 08:49 PM UTC

    We are continuing to investigate issues into the authentication rate-limiting we are experiencing from Azure

  5. identified Feb 11, 2026, 10:46 PM UTC

    We believe we have identified a potential cause for the authentication issue and are beginning to roll out the implementation to address this.

  6. identified Feb 12, 2026, 12:03 AM UTC

    We are pushing out changes to address some new issues causing the problem to persist with our earlier update. A new build for our servers should be deployed soon.

  7. monitoring Feb 12, 2026, 12:58 AM UTC

    We are seeing a dramatic increase in the login and system health for Smart Deploy. We are monitoring to ensure we remain stable through the evening.

  8. resolved Feb 12, 2026, 03:08 PM UTC

    Authentication remains stable and we're confident in resolving the issue at this time.

Read the full incident report →

Major January 27, 2026 Connect: MacOS devices are not registering, and actions are failing 22h 58m PDQ Connect Agent

Started Jan 27, 2026, 08:29 PM UTC· resolved Jan 28, 2026, 07:27 PM UTC

  1. identified Jan 27, 2026, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 27, 2026, 08:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 27, 2026, 09:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026 Verification emails not being received for anyone with Outlook 9d 23h Auth

Started Jan 23, 2026, 04:06 PM UTC· resolved Feb 02, 2026, 03:40 PM UTC

  1. investigating Jan 23, 2026, 04:06 PM UTC

    We are having lingering issues related to yesterday's M365 outage. Some verification emails are still not being delivered for those using Outlook/Exchange/M365.

  2. monitoring Jan 28, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2026, 03:40 PM UTC

    Our email provider is reporting that the incident is fully resolved.

Read the full incident report →

Minor January 23, 2026 Connect: deployments not showing in the all deployments view 43m Deployments

Started Jan 23, 2026, 03:27 PM UTC· resolved Jan 23, 2026, 04:10 PM UTC

  1. investigating Jan 23, 2026, 03:27 PM UTC

    We're receiving reports from multiple customers that deployments are missing in the all deployments view yet visible for devices.

  2. resolved Jan 23, 2026, 04:10 PM UTC

    We've determined that deployments are indeed running and that this is a UI bug. We're going to address this issue during normal business hours on Monday.

Read the full incident report →

Minor January 21, 2026 Connect custom scans delayed 2h 25m Device Scans

Started Jan 21, 2026, 03:27 PM UTC· resolved Jan 21, 2026, 05:53 PM UTC

  1. investigating Jan 21, 2026, 03:27 PM UTC

    Custom scan results may be delayed by over an hour. We are currently investigating the issue.

  2. investigating Jan 21, 2026, 04:04 PM UTC

    We are continuing to investigate this issue. Current impact is that some scan results may be delayed by up to 1.5 hours.

  3. resolved Jan 21, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 20, 2026 Connect: Scheduled automations not running 7h 7m Automations, Device Scans

Started Jan 20, 2026, 02:20 PM UTC· resolved Jan 20, 2026, 09:27 PM UTC

  1. investigating Jan 20, 2026, 02:20 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 20, 2026, 02:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 20, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 20, 2026, 06:24 PM UTC

    The team is continuing to investigate the root cause and address residual processing delays related to automations and device scans. • Automations scheduled for after ~10:00 AM MST (including any upcoming automations) should now run as expected. • Automations scheduled between 7:30 AM and 10:00 AM MST may not have run. • Automations scheduled between 9:00 AM and 10:00 AM MST that did not run may still execute, but could be delayed by up to one hour. • Automations scheduled before 9:00 AM MST that did not run will not be retried automatically and may need to be run manually as a workaround.

  5. resolved Jan 20, 2026, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026 Connect - Degraded performance in scans 4h 9m Device Scans

Started Jan 14, 2026, 03:55 PM UTC· resolved Jan 14, 2026, 08:04 PM UTC

  1. investigating Jan 14, 2026, 03:55 PM UTC

    We are currently investigating this issue.

  2. identified Jan 14, 2026, 04:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 14, 2026, 08:04 PM UTC

    This incident has been resolved.

Read the full incident report →