PDQ incident

Connect: MacOS devices are not registering, and actions are failing

Major Resolved View vendor source →

PDQ experienced a major incident on January 27, 2026 affecting PDQ Connect Agent, lasting 22h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 08:29 PM UTC
Resolved
Jan 28, 2026, 07:27 PM UTC
Duration
22h 58m
Detected by Pingoru
Jan 27, 2026, 08:29 PM UTC

Affected components

PDQ Connect Agent

Update timeline

  1. identified Jan 27, 2026, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jan 27, 2026, 08:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 27, 2026, 09:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2026, 07:27 PM UTC

    This incident has been resolved.