PDQ experienced a critical incident on February 11, 2026 affecting SmartDeploy, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2026, 02:37 PM UTC
We are investigating an issue preventing users from logging in to the desktop and web consoles for Smart Deploy.
- investigating Feb 11, 2026, 02:51 PM UTC
Users are beginning to be able to access the desktop app, web portal still appears affected.
- investigating Feb 11, 2026, 07:05 PM UTC
We are continuing to investigate the issue.
- investigating Feb 11, 2026, 08:49 PM UTC
We are continuing to investigate issues into the authentication rate-limiting we are experiencing from Azure
- identified Feb 11, 2026, 10:46 PM UTC
We believe we have identified a potential cause for the authentication issue and are beginning to roll out the implementation to address this.
- identified Feb 12, 2026, 12:03 AM UTC
We are pushing out changes to address some new issues causing the problem to persist with our earlier update. A new build for our servers should be deployed soon.
- monitoring Feb 12, 2026, 12:58 AM UTC
We are seeing a dramatic increase in the login and system health for Smart Deploy. We are monitoring to ensure we remain stable through the evening.
- resolved Feb 12, 2026, 03:08 PM UTC
Authentication remains stable and we're confident in resolving the issue at this time.