PDQ incident

Verification emails not being received for anyone with Outlook

Minor Resolved View vendor source →

PDQ experienced a minor incident on January 23, 2026 affecting Auth, lasting 9d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 04:06 PM UTC
Resolved
Feb 02, 2026, 03:40 PM UTC
Duration
9d 23h
Detected by Pingoru
Jan 23, 2026, 04:06 PM UTC

Affected components

Auth

Update timeline

  1. investigating Jan 23, 2026, 04:06 PM UTC

    We are having lingering issues related to yesterday's M365 outage. Some verification emails are still not being delivered for those using Outlook/Exchange/M365.

  2. monitoring Jan 28, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2026, 03:40 PM UTC

    Our email provider is reporting that the incident is fully resolved.