PDQ incident

SimpleMDM: Application Performance Degradation

Critical Resolved View vendor source →
Started
Mar 12, 2026, 04:30 PM UTC
Resolved
Mar 12, 2026, 08:51 PM UTC
Duration
4h 20m
Detected by Pingoru
Mar 12, 2026, 04:30 PM UTC

Affected components

App Licensing and DistributionApp Upload ProcessingConfiguration Profile DistributionApple Business Manager Device Assignment Sync (DEP)

Update timeline

  1. investigating Mar 12, 2026, 05:22 PM UTC

    We are seeing significant delays across the product. We are currently investigating.

  2. investigating Mar 12, 2026, 05:47 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2026, 05:49 PM UTC

    We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.

  4. monitoring Mar 12, 2026, 06:32 PM UTC

    The site is back up and processes are picking back up. We are monitoring for additional issues.

  5. identified Mar 12, 2026, 08:02 PM UTC

    We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.

  6. monitoring Mar 12, 2026, 08:12 PM UTC

    We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.

  7. resolved Mar 12, 2026, 08:51 PM UTC

    This incident has been resolved.

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